VOX Cinema - Operation Supervisor

Majid Al Futtaim; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking an Operation Supervisor to ensure the seamless operation of entertainment attractions. This role involves leading a team of Customer Service Officers to deliver exceptional guest experiences in a vibrant environment. You will be responsible for monitoring operations, resolving customer issues, and conducting training to meet performance goals. Join a dynamic team dedicated to creating memorable moments and fostering a positive workplace culture. If you thrive in fast-paced settings and possess strong leadership skills, this opportunity is perfect for you.

Qualifications

• 2-3 years in a fast-paced operational environment.
• Experience as a Customer Service Officer or Representative.

Responsibilities

• Supervise Customer Service Officers to ensure excellent guest satisfaction.
• Conduct audits and maintain equipment for smooth operations.

Skills

Customer Service

Problem-Solving

Communication Skills

Leadership

Inventory Management

Education

Diploma or Certification

Job description

JOB TITLE
Operation Supervisor | MAF Entertainment | Cinemas

ROLE SUMMARY

The Supervisor's role is to ensure the smooth operation of Majid Al Futtaim Entertainment attractions in close collaboration with the Associate Manager and/or Manager. They will lead the Customer Service Officer team during their shift to guarantee excellent guest satisfaction by providing an engaging and enjoyable experience in a clean and safe environment.

ROLE PROFILE

1. Conduct daily walkthroughs to identify faults, breakdowns, and equipment deficiencies, reporting issues to the Line Manager and relevant Technician.
2. Support the management team in supervising designated teams to ensure adherence to schedules, shift rotas, and Customer Service Officer tasks.
3. Resolve customer conflicts and complaints to ensure an optimal customer experience.
4. Monitor the facility and equipment through audits, asset registers, and periodic maintenance.
5. Complete daily, weekly, and monthly checklists and reports.
6. Train and mentor small to medium-sized teams, understanding peak and off-peak times.
7. Ensure team members meet yearly KPIs.
8. Ensure all team members, third parties, and contractors correctly use Personal Protective Equipment (PPE).

REQUIREMENTS

1. Diploma or certification in any discipline and/or relevant experience.
2. 2-3 years of experience in a fast-paced operational environment, including at least 1 year as a Customer Service Officer and/or Customer Service Representative.
3. Experience in customer service, sales techniques, and interpersonal skills.
4. Strong problem-solving and troubleshooting skills.
5. Knowledge of inventory cycles.
6. Excellent communication skills (oral and written), along with strong organizational, management, and leadership abilities to foster a positive environment.

WHAT WE OFFER

1. Join Majid Al Futtaim in our mission to create memorable moments and spread happiness. With over 27 years of regional leadership, we are proud of our reputation.
2. Work in a friendly environment with positive vibes and a shared vision for the future.
3. Collaborate with over 50,000 diverse and talented colleagues, guided by our Leadership Model.