Visitor Services Ticketing Host Natural History Museum, Abu Dhabi

BLR WORLD; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A talent consultancy for the cultural sector is seeking a Visitor Services Agent to enhance visitor experiences at a museum. The role involves greeting visitors, answering inquiries, and assisting with tickets. Must be fluent in Arabic and English. Previous customer service experience is essential, along with a high school diploma. This position offers a unique opportunity to work in a vibrant environment in Abu Dhabi.

Qualifications

• Experience in customer service is essential.
• Fluency in Arabic and English is required.

Responsibilities

• Greet visitors with a welcoming spirit.
• Assist visitors with enquiries and ticket sales.
• Handle feedback and coordinate group bookings.

Skills

Customer service experience

Fluent in Arabic

Fluent in English

Education

High school diploma or relevant degree

Job description

Overview

About BLR

BLR WORLD is an award-winning talent consultancy for the culture, entertainment and events sectors, enabling organisations to plan, staff and operate unique permanent and temporary visitor experiences with the very best people.

Our core services are HR Consultancy, Recruitment, Training, and Operations. We find brilliant people, create high performing teams, design environments and training to help them thrive, then manage them seamlessly on the ground. The result? One-of-a-kind experiences delivered by energised and enthusiastic teams, exceeding the highest standards.

Responsibilities

• Greet with a smile and create a welcoming spirit for our visitors. Making them feel safe inside and outside the museum. Following the Tone of Voice of the museum.
• Host the Information point, assisting visitors with enquiries relating to: the museum and its facilities/services; events; the local area; transport; museum contents.
• Sell tickets, products, services and memberships for NHM.
• Accurate cash handling and reconciliation.
• Answer incoming phone calls and emails.
• Handle feedback, ensuring it is recorded/filed according to policy and feedback is responded to with appropriate guidelines and template.
• Assist with Membership enquiries.
• Upsell and cross-sell products.
• Be knowledgeable about NHM policies, exhibitions, upcoming events, DCT sites, the UAE especially the activities on Saadiyat Island.
• Assist with People of Determination services ensuring all visitors are able to enjoy their experience and are aware of the additional services available to them.
• Assist with the coordination of group bookings, arrivals and their journey through the museum.
• Act as a Welcome Host when required.
• Scan tickets and problem solve any ticketing issue.
• Be positive, dependable, punctual and always a team player.
• Always look for opportunities to delight our visitors, find solutions and enhance the visitor experience.
• Any other duties requested by Visitor Services.
• Operation lead in line with the objectives of the department.

Required Experience

• Customer service experience.
• Fluent in Arabic and English (spoken and written).

Preferred Experience

• Additional language skills are an advantage.
• Experience in museums or tourist attractions.

Education/Qualifications

• High school diploma (degree in tourism, history, art, museum studies, hospitality preferred).