VIP Lobby Concierge & Guest Experience Lead

Hilton Worldwide, Inc.; Abu Dhabi; On-site; AED 128,000 - 166,000; Full time

Job summary

A leading global hospitality company is seeking a Lobby Ambassador Team Member to engage with VIP guests and ensure exceptional service during their stay. Responsibilities include managing the Lobby Ambassador Desk, checking VIP rooms, and maintaining high service standards. The ideal candidate should have strong communication skills, attention to detail, and a passion for guest service. Opportunities for growth in a well-respected hospitality environment await the right individual.

Qualifications

• Calm, efficient, and organized with great attention to detail.
• Excellent personal presentation and communication skills.
• A passion for delivering exceptional levels of Guest service.
• Ability to multi-task while maintaining a positive attitude.
• Professional manner with an emphasis on hospitality and guest service.

Responsibilities

• Engage with VIP Guests from check-in to check-out.
• Perform tasks to shape a Guest's impression of the hotel.
• Maintain the Lobby Ambassador Desk in the hotel lobby.
• Ensure all VIP rooms meet quality standards.
• Serve as the main point of contact for VIP guests.

Skills

Attention to detail

Excellent personal presentation

Exceptional guest service

Multi-tasking

Communication skills

Guest relations experience

Job description

A leading global hospitality company is seeking a Lobby Ambassador Team Member to engage with VIP guests and ensure exceptional service during their stay. Responsibilities include managing the Lobby Ambassador Desk, checking VIP rooms, and maintaining high service standards. The ideal candidate should have strong communication skills, attention to detail, and a passion for guest service. Opportunities for growth in a well-respected hospitality environment await the right individual.