VIP Guest Relations Specialist

Hilton Worldwide, Inc.; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company seeks a Guest Relations Executive at Conrad Abu Dhabi Etihad Towers. This role focuses on addressing VIP guests' needs and ensuring exceptional service. Responsibilities include greeting guests, managing complaints, and promoting hotel services. Ideal candidates should possess strong leadership and communication skills, with a passion for exceptional guest service. Experience in customer service is preferred. Join our dedicated team to provide remarkable hospitality experiences.

Qualifications

• Ability to listen and respond to demanding guest needs.
• Commitment to delivering high levels of customer service.
• High level of IT proficiency.

Responsibilities

• Meet, greet and direct guests who enter the lobby area.
• Serve as the main point of contact for VIP guests.
• Manage, record and resolve promptly guest complaints.
• Communicate with the Level45 Manager regarding guest loyalty.

Skills

Excellent leadership

Interpersonal skills

Communication skills

Ability to listen

Flexibility

Pressure management

Job description

A leading global hospitality company seeks a Guest Relations Executive at Conrad Abu Dhabi Etihad Towers. This role focuses on addressing VIP guests' needs and ensuring exceptional service. Responsibilities include greeting guests, managing complaints, and promoting hotel services. Ideal candidates should possess strong leadership and communication skills, with a passion for exceptional guest service. Experience in customer service is preferred. Join our dedicated team to provide remarkable hospitality experiences.