VIP Guest Relations Concierge

Hilton; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company is seeking a Guest Relations Agent to engage with VIP Guests from check-in to checkout. The role involves managing the Guest Relations Desk and ensuring that all VIP rooms meet the highest quality standards. Candidates should have excellent communication skills, a passion for exceptional guest service, and previous guest relations experience. This position promises a dynamic work environment and opportunities to create remarkable experiences.

Qualifications

• Calm, efficient, and organized with great attention to detail.
• Ability to multitask while maintaining a positive attitude.
• Guest relations experience in hotel leisure or entertainment sectors.

Responsibilities

• Welcome and fulfill the check-in process of VIP Guests.
• Manage the Guest Relations Desk in the hotel lobby.
• Serve as the main point of contact for VIP guests.

Skills

Attention to detail

Excellent communication skills

Exceptional guest service

Multitasking

Computer literacy

Professional hospitality manner

Conflict resolution

Cash handling

Job description

A leading global hospitality company is seeking a Guest Relations Agent to engage with VIP Guests from check-in to checkout. The role involves managing the Guest Relations Desk and ensuring that all VIP rooms meet the highest quality standards. Candidates should have excellent communication skills, a passion for exceptional guest service, and previous guest relations experience. This position promises a dynamic work environment and opportunities to create remarkable experiences.