VIP Guest Relations Concierge

AccorHotels Middle East; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury resort located in Abu Dhabi is looking for a Guest Relations Agent to enhance the experience of VIP guests. The role entails processing check-ins, resolving inquiries, and providing personalized service. The ideal candidate will have a degree in Hotel Management and proficiency in Russian and German, along with at least 1 year of relevant experience. A competitive salary and opportunities for professional development are offered.

Benefits

Competitive salary and compensation

Training and development opportunities

Health insurance

Employee recognition programs

Work-life balance policies

Transportation services

Qualifications

• Minimum of 1 year experience in a similar role in a 5-star hotel.
• Familiar with hotel operations and VIP service protocols.

Responsibilities

• Prepare for daily VIP arrivals in terms of room allocation and amenities.
• Process check-in/out for VIP guests efficiently and professionally.
• Resolve guest complaints and liaise with relevant departments.

Skills

Language skills (Russian, German)

Customer service

Communication

Education

University Degree in Hotel Management

Job description

A leading luxury resort located in Abu Dhabi is looking for a Guest Relations Agent to enhance the experience of VIP guests. The role entails processing check-ins, resolving inquiries, and providing personalized service. The ideal candidate will have a degree in Hotel Management and proficiency in Russian and German, along with at least 1 year of relevant experience. A competitive salary and opportunities for professional development are offered.