VIP Guest Relations & Concierge

RIXOS; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel brand in Abu Dhabi is seeking a Guest Relations Agent to manage VIP arrivals and ensure outstanding customer service. The role includes duties such as check-in processing, conflict resolution, and maintaining guest satisfaction. Candidates must be fluent in Russian and German, with a degree in Hotel Management preferred. Competitive salary and opportunities for career advancement are provided, along with health benefits and training programs.

Benefits

Competitive salary and compensation

Training and development opportunities

Health and wellness benefits

Employee recognition programs

Work-life balance policies

Uniforms and dress code provision

Social events and activities participation

Transportation services

Employee wellness programs

Qualifications

• Minimum of 1 year experience in a similar role in a 5 star hotel.
• Fresher candidates may also apply.

Responsibilities

• Prepare for daily VIPs arrivals in terms of room allocation and amenities.
• Register and process check in / out for VIP guests efficiently.
• Resolve guest complaints and liaise with departments for immediate follow-up.

Skills

Russian

German

Education

University Degree in Hotel Management

Job description

A luxury hotel brand in Abu Dhabi is seeking a Guest Relations Agent to manage VIP arrivals and ensure outstanding customer service. The role includes duties such as check-in processing, conflict resolution, and maintaining guest satisfaction. Candidates must be fluent in Russian and German, with a degree in Hotel Management preferred. Competitive salary and opportunities for career advancement are provided, along with health benefits and training programs.