VIP Guest Experience Duty Manager

Hilton; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company is seeking a Duty Manager in Abu Dhabi. In this role, you will greet and assist Guests, particularly VIPs, in the hotel lobby, manage complaints, coordinate services for long-stay Guests, and ensure guest satisfaction during busy periods. Strong leadership and communication skills, along with previous supervisory experience in the hotel sector, are essential. This position offers opportunities to create remarkable hospitality experiences in a dynamic environment.

Qualifications

• Previous supervisory experience in Front Office within the hotel/leisure/retail sector.
• Experience in managing budgets and revenue proposals.
• Strong commercial acumen for increasing profitability.

Responsibilities

• Manage the first impressions of Guests in the lobby.
• Resolve Guest complaints promptly and efficiently.
• Coordinate services for long-stay Guests and understand credit procedures.

Skills

Leadership skills

Communication skills

Calm under pressure

Knowledge of Health and Safety procedures

Customer service passion

Education

Degree or diploma in Hotel Management

Job description

A leading global hospitality company is seeking a Duty Manager in Abu Dhabi. In this role, you will greet and assist Guests, particularly VIPs, in the hotel lobby, manage complaints, coordinate services for long-stay Guests, and ensure guest satisfaction during busy periods. Strong leadership and communication skills, along with previous supervisory experience in the hotel sector, are essential. This position offers opportunities to create remarkable hospitality experiences in a dynamic environment.