VIP Guest Concierge & Front Desk Ambassador

Rotana Hotels; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A prestigious hotel chain in Ras al-Khaimah is seeking a Lobby Ambassador to provide exceptional service to guests, greeting them warmly and ensuring a pleasant experience. Candidates should have a diploma/degree in hospitality and previous Front Office experience. Fluency in English is essential, and knowledge of multiple languages is an advantage. This role emphasizes personalized service and satisfaction for all guests.

Qualifications

• Previous experiences in the Front Office Department within a hotel.
• Polite and sophisticated manner in dealing with guests.
• Excellent command of the English language, both spoken and written.

Responsibilities

• Receive and give a warm welcome to guests.
• Provide professional and courteous service.
• Use the Tablet Registration tool for guest check-in.

Skills

Customer Focus

Adaptability

Teamwork

Understanding the Job

Taking Responsibility

Recognizing Differences

Education

Diploma / Degree in Hospitality

Job description

A prestigious hotel chain in Ras al-Khaimah is seeking a Lobby Ambassador to provide exceptional service to guests, greeting them warmly and ensuring a pleasant experience. Candidates should have a diploma/degree in hospitality and previous Front Office experience. Fluency in English is essential, and knowledge of multiple languages is an advantage. This role emphasizes personalized service and satisfaction for all guests.