VIP Guest Concierge & Experience Specialist

Hilton Worldwide, Inc.; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company seeks a Personal Concierge Agent for Waldorf Astoria in Ras Al Khaimah. This role involves managing guest impressions, addressing VIP needs, and maintaining positive relationships with guests. Ideal candidates have excellent communication skills and previous guest relations experience in the hotel sector. The position ensures an exceptional experience for our guests and fosters a hospitable environment.

Qualifications

• Excellent personal presentation and communication skills.
• Ability to listen and respond to demanding guest needs.
• Well organized and attentive to detail.
• Computer literate and able to navigate company systems.
• Professional manner with emphasis on hospitality.
• Previous guest relations experience in the hotel sector.

Responsibilities

• Managing first and last impressions of Guests.
• Addressing VIP Guests' needs and communicating them to Team Members.
• Building and maintaining positive relationships with Guests.
• Seeking feedback and responding to Guest queries.
• Ensuring a comfortable and memorable stay for long-stay guests.
• Managing, recording, and resolving Guest complaints promptly.
• Demonstrating understanding of hotel facilities and upselling when appropriate.
• Completing daily administration tasks.

Skills

Excellent personal presentation and communication skills

Ability to listen and respond to demanding guest needs

Well organized and attentive to detail

Computer literate

Professional manner with emphasis on hospitality

Previous guest relations experience

Job description

A leading global hospitality company seeks a Personal Concierge Agent for Waldorf Astoria in Ras Al Khaimah. This role involves managing guest impressions, addressing VIP needs, and maintaining positive relationships with guests. Ideal candidates have excellent communication skills and previous guest relations experience in the hotel sector. The position ensures an exceptional experience for our guests and fosters a hospitable environment.