VIP Executive Lounge Lead - Guest Experience

Hilton Worldwide, Inc.; Yas Island; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global hospitality company seeks an Executive Lounge Supervisor for its facility in Abu Dhabi. This role focuses on ensuring executive guest satisfaction and managing the Executive Lounge's performance. Ideal candidates will have supervisory experience in hospitality and a passion for exceptional service. Responsibilities include handling inquiries, managing team performance, and ensuring compliance with safety regulations. This position offers the chance to drive a high-quality guest experience at a prestigious hotel.

Qualifications

• Previous supervisory experience in hotel, leisure or retail sector.
• Calm, efficient, and organized.
• Passion for delivering exceptional levels of Guest service.

Responsibilities

• Manage the performance of the Executive Lounge in the hotel.
• Handle enquiries and complaints promptly and efficiently.
• Ensure Team complies with hotel security and health regulations.

Skills

Supervisory experience

Excellent communication skills

Organizational skills

Guest service orientation

Job description

A leading global hospitality company seeks an Executive Lounge Supervisor for its facility in Abu Dhabi. This role focuses on ensuring executive guest satisfaction and managing the Executive Lounge's performance. Ideal candidates will have supervisory experience in hospitality and a passion for exceptional service. Responsibilities include handling inquiries, managing team performance, and ensuring compliance with safety regulations. This position offers the chance to drive a high-quality guest experience at a prestigious hotel.