Villa Butler

AccorHotel; Remote; AED 60,000 - 120,000; Full time

Job summary

A leading hotel group in the United Arab Emirates is seeking a dedicated Hospitality Assistant to provide exceptional guest service at Rixos Premium Saadiyat Island. The role includes coordinating VIP services, welcoming guests, handling inquiries and complaints, and ensuring a pleasant stay for all guests. A university degree and experience in a similar role are required, along with Russian language skills. This full-time position offers the opportunity to engage with guests in a luxury environment.

Qualifications

• Minimum 1 year in a similar role.

Responsibilities

• Provide assistance to hotel guests to make their stay pleasant.
• Coordinate delivery of fruits for VIP guests.
• Welcome VIP guests and assist them.
• Check in and out guests in a friendly manner.
• Answer guest requests and questions promptly.
• Resolve guest complaints and liaise with relevant departments.
• Practice suggestive selling and familiarize guests with hotel facilities.

Skills

Russian Speaking

Customer Service

Hospitality Skills

Education

University degree

Job description

Responsibilities

• Maintain availability to provide assistance for any matter related to making the stay of hotel guests pleasant and memorable.
• Coordinate with Room Service the delivery of fruits for VIP guests and prepare the VIP fruit baskets. Replenish them daily until guest departure.
• Welcome VIP guests upon arrival outside their assigned rooms and offer assistance.
• After check‑in introduce yourself to the guest, escort them to their room, explain room and hotel facilities and offer assistance for the remainder of their stay.
• Check in arriving guests and check out departing guests in a friendly and caring manner according to procedures and Rixos standards.
• Answer all guest requests and questions in a friendly and caring manner whether by telephone or in person, provide/receive information and take appropriate actions or refer matters to relevant persons.
• Resolve guests complaints/requests and liaise with the concerned department to ensure immediate follow‑up.
• Be aware of the hotel accident prevention policies.
• Practice suggestive selling and familiarise guests with hotel facilities.
• Coordinate with Front Office to ensure payment of guest folios is protected at all times, handle baggage procedures and release of guest bags on departure.
• Escort guests to their rooms; explain room facilities such as how lights & TV function, safe AC, fire exit etc.
• Ensure all guests are greeted on arrival and departure of the hotel and escort each individual to the correct direction.
• Check hotel occupancy state, function groups, VIPs.
• Provide friendly and courteous service to guests; respond promptly to all requests and inquiries at all times.
• At the end of the shift or day, communicate all information that the next shift has to know for smooth operation.
• Maintain continuous contact with hotel guests to ensure any problem or complaint is handled efficiently and courteously.
• Ensure prompt and efficient handling of messages, newspapers, parcels & package deliveries to guests as per hotel policy.
• Arrange all guest transportation requests including limousine service, shuttle bus and car rental with coordination with our rent‑a‑car agent available in the hotel.

Qualifications

• University degree in any field.
• Minimum 1 year in a similar role.
• Russian speaker. Additional language is a plus.

Additional Information

Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.

At Accor we are Heartists!

Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island every day we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging enthusiastic and professionally rewarding.

Remote Work

Yes

Employment Type

Fulltime