Vendor Admin - Emiratized Role

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 80,000 - 120,000; Full time

Job summary

A leading banking institution in Abu Dhabi is seeking a full-time professional to service partners and customers in the Engineering admin department. The role includes managing payments, ensuring vendor compliance, and resolving conflicts. The ideal candidate will have a diploma or degree and at least 5 years of relevant experience, preferably in customer service. Strong skills in customer care and vendor relationship management are essential for success in this position.

Qualifications

• Minimum 5 years of relative business experience.
• Preferred experience in Client Care/ Customer Service / Call Centre.

Responsibilities

• Service all NHL strategic partners through the Engineering admin department.
• Ensure payments are processed in compliance with SOP and KYC requirements.
• Manage vendor expectations and ensure processes are completed within SLA.
• Represent the department in tender opening meetings and communicate results.
• Collaborate with internal stakeholders to meet customer expectations.

Skills

Customer Service

Conflict Management

Vendor Relationship Management

Quality Assurance

Education

Diploma/Bachelor Degree from a reputable university

Job description

Responsibilities

• Ensure to service all NHL strategic partners (Contractors & Consultants) visiting the Engineering admin department (front office).
• Ensure to service NHL customer(s)
• Promote and sell additional value proposition Services/ Products offered by NHL
• Play a key role in coordinating between Customers/ Partners and NHL function(s)
• Play the role of mediator to manage any conflict arise between customer(s) and vendor(s)

  Generic Accountability

  Payments

• Service customer(s) / vendor(s) submitting payments requests
• Review the payments submitted to ensure in line with the SOP e.g. validity of vendors KYC documents payment form are correctly filled etc
• Play the role of quality assurance and be the first line of defence of the department by ensuring authenticity of the documents
• Ensure to process all the payments in the system
• Coordinate between all the function and followup on the progress payments
• Communicate the rejection reasons to customer(s) / vendor(s) on behalf of the other functions
• Receive the updated documents or information from customer(s) / vendor(s) and ensure in line with requirement
• Service vendor(s) submitting registration requests to enlist with NHL (National Housing Loans)
• Review the request submitted to ensure in line with the requirement to enlist vendor(s)
• Ensure to apply a thural due diligence when vetting vendor(s) KYC/ All required documents to enlist
• Manage vendor(s) expectation and ensure this process completed within SLA
• Service vendor(s) submitting to renewing the registration with NHL (National Housing Loans)
• Receive and Evaluate all submitted tenders
• Ensure all supporting documents in line with the SOP and up to date
• Complete tender vetting process and apply the UAE Tender Law
• Ensure all arrangement are completed before tender opening meeting e.g. Booking appointment sending communication to all participated vendor(s) etc..
• Represent the department in tender opening meeting
• Responsible of communicating the tender result to all parties issue announcement letter obtain management signoff
• Service customer(s) / vendor(s) inquiring the progress of awarding letter
• Collaborate with CS & CAD to ensure the pending awarding letter are processed within SLA
• Accommodate all walkin customer(s) sharing dissatisfaction of the progress of their project or dissatisfaction of the vendor(s) project management
• Ensure to play the role of a mediator when liaising between the three parties
• Propose solutions feasible for all three parties and ensure implanted once agreed
• Process all customer(s) request when breaking contracts/ project withdrawal
• Maintain a report of all customer(s) fall under the complaint queue and present all the findings to management with a recommendation (Route Cause Analysis
• Receive customer(s) requests e.g. Release of Performance Bonds Letters etc...
• Collaborate with all internal stakeholders to ensure customer(s) expectation met when requesting any letters related to EAD
• Maintain reports between EAD and other NHL functions
• Functions within the framework and boundaries of Group policies as well as overall organisational and governance frameworks.
• Authorised to take decisions as per the approved authorisation matrix.

Qualifications

Minimum Qualification

• Diploma/ Bachelor Degree from a reputable university or equivalent professional qualification/ equivalent practical experience

Minimum Experience

• Minimum 5 years of relative business experience
• Preferred to have experience in Client Care/ Customer Service / Call Centre

Remote Work

No

Employment Type

Fulltime