Technical Representative Wood Finishes

AkzoNobel Corporate; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global coatings company in Dubai is seeking a Technical Support Specialist to provide training and support for wood coatings products. The role requires a technical diploma, in-depth market knowledge, and 3-5 years of experience in the paint or manufacturing industry. Candidates must be fluent in English and Hindi, with good communication skills and a strong customer focus. This position involves travel and requires an active UAE driving license.

Qualifications

• 3-5 years of relevant experience in paint General Industry or other manufacturing business.
• In-depth knowledge of market and products.
• Willing to travel overnight stays 4 days a week.

Responsibilities

• Delivers training to customers on the use and application of company products.
• Conducts demonstrations of products and transfers knowledge to customers.
• Maintains allocated technical company equipment properly.

Skills

Technical knowledge of coatings

Fluent in English and Hindi

Good communication skills

Customer focused

Analytical approach to problem solving

Ability to manage multiple deadlines

Good team player

Education

Technical diploma or degree

Tools

Office (Word, Excel, SAP)

Job description

About AkzoNobel

Since 1792 weve been supplying the innovative paints and coatings that help to color peoples lives and protect what matters most. Our world class portfolio of brands including Dulux International Sikkens and Interpon is trusted by customers around the globe. Were active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. Its what youd expect from a pioneering and long-established paints company thats dedicated to providing sustainable solutions and preserving the best of what we have today while creating an even better tomorrow. Lets paint the future together.

For more information please visit

2024 Akzo Nobel N.V. All rights reserved.

Job Purpose

Provides technical support for Wood Coatings on the use and application of company products services equipment and documentation in acquiring new business and in maintaining existing customers.

Key Activities

• Delivers training to customers on the use and application of the company products equipment and documentation both on-site at the customers location and within the training center.
• Conduct demonstrations of products and transfers the knowledge on Akzo Nobel process as well as on technical problem solving to the customers;
• Performs technical scans and audits at designated customers.
• Actively participates together and as peer to allocated sales representative in key phases of the sales process to prospects
• Proactively prevents and solves problems of a technical nature occurring at existing customers.
• Conducts and/or assists in the testing process as well as in the implementation of new products and technologies.
• Synchronizes own activities with all department using CRM up-dates the key customers databases with valid accurate and complete information (visit products equipment etc.)
• Cooperates with the technical department in handling complex technical issues and claims and in educating customers on solutions.
• Supports product development with prototype selection advice and test market execution.
• Maintains allocated technical company equipment in a safe and proper manner.
• Delivers periodical progress reports proactively submits information regarding trends within the market and provides recommendations regarding improvements in the approach to the marketplace.
• Assists sales department in the implementation of sales strategies and within key phases of the sales process giving technical expert knowledge to their prospects.
• Promotes the positive company image and develops long-term relations with customers.
• Advises to the upper management on training types recruits partecipants for the relevant technical courses and gains commitment for customer attendance.
• Gets familiar with all the applicable corporate as well as site policies/procedure with regard to personal conduct/HSE standard and acts in compliance with all their regulations.

Experience

• Technical diploma (or degree)
• In-depth knowledge of the market and the products
• 3-5 years of relevant experience in paint General Industry (preferred) or other manufacturing business
• Technical knowledge of coatings in Wood (preferred) or in other manufacturing Industry
• Fluent in English and Hindi (oral and written) and preferably Arabic knowledge too
• Good Knowledge of Office (Word Excel SAP) systems
• Customer focused
• Strong results orientation
• Good communication skills
• Ability to manage multiple deadlines
• Good team player
• Analytical approach to problem solving
• Ability to understand technical concepts
• Willing to travel overnight stays 4 days a week
• Active driving license for UAE
• Basic knowledge relating to health and safety matters under the current local legislation

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when our organization all qualified applicants receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age or disability.

Requisition ID:50437

Required Experience:

Unclear Seniority