UX UI Designer - UAE Nationals Only

Etihad Airways; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading airline in Abu Dhabi is seeking a Manager UX to lead the design and specification of user interfaces for various digital platforms. The role involves driving design initiatives, creating user personas, and staying abreast of trends in human-centred design. The ideal candidate should have a Bachelor’s degree in Design or a related field, along with a minimum of 5 years of experience in a customer-centric environment. This is an exciting opportunity to shape the airline's digital strategy in alignment with its ambitious Journey 2030 goals.

Qualifications

• 5 years minimum experience in a customer-centric organization.
• Ability to lead complex design initiatives and create user personas.
• Knowledge of human-centred design and product development.

Responsibilities

• Lead design and specification of user interfaces.
• Produce personas, storyboards, and design specifications.
• Stay updated on human-centred design market trends.
• Support business cases for digital product enhancements.

Skills

User experience design

Prototyping tools (Adobe CS, XD, Sketch, Invision)

User research techniques

Team collaboration

Education

Bachelor’s degree in Design or related field

Master’s or Advanced degree preferred

Tools

Adobe Creative Suite

Sketch

Invision

Job description

Synopsis

Research, Ideate, Design and implement the best digital experience for customers on digital platforms aligned with Customer Experience and Brand positioning.

Manager UX is a specialist design resource driving collaboration with EAG departments and Innovation partners to create human‑centred experiences integrating user feedback, business priorities and metrics across ground, inflight and digital i.e. IFE, Mobile App, Etihad.com, Cargo and crew apps, etc.

The Manager UX’s role is to provide leadership, support and oversight as well as taking lead on activities driven from the Innovation, midfield, digital and brand & customer committees.

Accountabilities

• Responsible for leading the effective design and specification of user interfaces and information architecture using participatory and iterative design techniques, including observational studies, customer interviews, usability testing, and other forms of empathy building and requirements.
• Leads complex initiatives, helping the team to produce personas, storyboards, scenarios, flowcharts, design prototypes, and design specifications that show how our digital products enhance and fit within the context of an overall experience and user ecosystems.
• Understanding of areas of specialisation within the greater experience design and product development landscape, including but not limited to design and prototyping tools such as Adobe CS, XD, Sketch, Invision, Abstract, etc.
• Responsible for staying abreast of the fast‑moving human centred design space, identifying the latest market developments and synthesising competitive research insights into new product development.
• Supports the governance of, and plays an active role in shaping, Etihad’s end‑to‑end digital strategy; evolving in‑line with our 5‑year plan.
• Works with the Digital, Tech, Analytics and Guest Experience teams, this individual will create and support business cases to drive digital product/service enhancements and recommendations.

Education & Experience

• Bachelor’s degree (Masters or Advanced degree preferred) in Design (e.g. interaction, product, industrial, etc), Human‑Computer Interaction (HCI), Computer Science (CS) or a related field, or equivalent practical experience (required)
• 5 years minimum experience in a customer‑centric ‘agile’ organisation

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad’s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

To learn more, visit etihad.com

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Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face‑to‑face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.