UTR Supervisor, Amazon Now, Amazon Now, UFG

Amazon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading e-commerce company in Dubai is seeking an experienced Operations Lead to manage daily store operations and meet customer metrics while upholding team morale. The candidate should have a Bachelor's degree and significant experience in warehouse or logistics operations. Key responsibilities include performance management, training development, and process improvement. Strong execution and people management skills are essential, and familiarity with Lean Six Sigma is a plus. This role demands flexibility to work various shifts and travel across the UAE.

Qualifications

• 2 years of experience with Microsoft Office products and applications.
• 13 years of experience in managing a process and people as a lead.
• Knowledge of Lean Six Sigma and Kaizen methodologies is advantageous.

Responsibilities

• Manage day-to-day operations for store operations.
• Meet customer-facing metrics while maintaining cost targets.
• Drive performance management of your team members.
• Prepare and implement training plans for associates.
• Continuously improve the operations process.

Skills

Strong execution skills

Good people management skills

Good analytical and problem-solving skills

Education

High school or equivalent

Bachelor's degree

Tools

Microsoft Office

Job description

Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so Amazon Now operations is looking for an experienced Operations Lead with a strong record of achieving results. We are looking to hire an operations supervisor to join a team that redefines fast delivery and helps us build and run this new service for our customers, run 3P Store Operations. You will ensure Amazon policies, including attendance tracking, are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback on associates performance, including under the roof/on the road productivity, quality, and safety, as a means for achieving or exceeding Amazon expectations. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover, and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.

Key job responsibilities

• Managing on a daily basis end-to-end operations for either one large site or a combination of small sites supervising store operations.
• Meeting customer-facing metrics while maintaining cost targets and upholding safety and morale of the team reporting to you.
• Driving performance management of your team members.
• Preparing and implementing training and development plans for associates.
• Continuously improving the operations process and attaining a sustained level of performance improvement.
• Conducting 4M and 5S audits for the stores on a daily basis.

Qualifications and Experience

• High school or equivalent.
• A bachelor's degree holder with experience in a customer-facing environment, warehousing, logistics, or manufacturing.
• Work a flexible schedule/shift/work area including weekends, nights, and/or holidays.
• Work 40 hours/week and overtime as required.
• Ability to travel to different stores within UAE.
• 2 years of Microsoft Office products and applications experience.
• A self-motivated person with the ability to motivate associates/team members.
• Strong execution skills, action-oriented, go-getter.
• Resourceful to identify ways to get things done using limited resources.
• Ability to work under pressure situations.
• Ability to work in ambiguous situations and come out with solutions as per the situations faced.
• Good people management skills.
• Good analytical and problem-solving skills.
• 13 years of experience in managing a process and people as a lead.
• Knowledge of Lean Six Sigma and Kaizen methodologies would be highly advantageous.

Required Experience

Manager

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