Universal Banker

ADIB Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading banking institution in Dubai is seeking a Customer Support Specialist to provide exceptional service and address customer inquiries effectively. This role involves assisting customers with their needs related to banking products and services while ensuring adherence to the operational policies of the bank. Ideal candidates should have a strong understanding of UAE banking practices, operational procedures, and be equipped with excellent communication skills. This role is vital for customer satisfaction and contributes significantly to branch success.

Qualifications

• Knowledge of ADIBs Operational Policies & Procedures.
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE.

Responsibilities

• Provide prompt and efficient service to all walk-in customers.
• Respond to Customer inquiries and resolve issues effectively.
• Proactively offer relevant Products and Services.

Skills

Knowledge of ADIBs Retail & institutional Banking products & services

Knowledge of UAE banking practices regulations & risks

Computer skills

Fair knowledge of service standards

Knowledge of Cross Sales

Job description

Description

Role: Customer Support Specialist
Location: RB- Dubai Region
Role Purpose: Customer Support Specialist role focus on providing exceptional Customer Service identify and meeting customer needs and contribution to the overall success of ADIB Branch. This role is a combination between Helpdesk & CRO under Branch development concept.

Key Accountabilities of the role

Provide prompt and efficient service to all walk-in customers

• Respond to Customer inquiries concerns and resolve issues effectively & efficiently
• Proactively identify customer needs and proactively offer relevant Products and Services as below

Finance

• Liability Onboarding
• Covered Card

Services

• Debit Card Inquires
• Accounts General Inquiries
• Sending SMS to customer
• Police Letter Returned Cheques
• Dispute Services
• Standing order Setup/Cancellation/Amendment
• Funds Transfer/ Telex Transfer
• Installment Postponement
• Certificate Issuance
• E-Statement Issuance
• Returned Cheque Services (Receive Deliver and send to CCU)
• Debit Card & CHQ Book Services (Receive Deliver and Destruct)

• Assets Sales activities to be nominal during 2025 and any targets or incentive will be discussed/agreed separately
• Perform any other responsibilities entrusted by Branch management from time to time.

Specialist Skills / Technical Knowledge Required for this role

• knowledge of ADIBs Retail & institutional Banking products & services
• knowledge of ADIBs Operational Policies & Procedures
• Knowledge of UAE banking practices regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• Fair knowledge of service standards
• Knowledge of Cross Sales
• Computer skills