Unit Coordinator - Auto Finance (Outsource)

ADIB Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading financial institution is seeking a Unit Coordinator for Auto Finance in Dubai. The successful candidate will enhance support for frontline staff through timely, error-free processing of asset finance applications in compliance with organizational policies. Responsibilities include ensuring applications meet KPIs, maintaining MIS, and improving customer experience. Candidates should have a broad knowledge of retail banking products, strong business communication skills, and at least two years of relevant experience. This is a dynamic role with opportunities for self-development.

Qualifications

• 2 years of experience in the same role/field.
• Ability for mature handling of stakeholder and internal customer relationships.

Responsibilities

• Meet KPI for asset file processing for CRM Approvals/RFO/Card center Disbursements.
• Ensure applications are entered error-free and as per policy.
• Communicate with frontline if proposals violate policies.
• Re-submit rejected cases ensuring reasons are covered.
• Maintain defined MIS as per business requirements.

Skills

Broad knowledge of Retail Banking products & services

Business Communication Skills

MS Office

Good Knowledge of UAE banking practices regulations & risks

Typing Skills

Job description

Description

Role: Unit Coordinator - Auto Finance

Location: Dubai/Fujairah

Role Purpose: To Enhance support function to frontline Staffs by timely & error free processing of DSU Asset finance by abiding ADIB Policies & Procedures.

Direct Report to: Sales Head

Key Accountabilities of the role

• To meet the KPI of as defined by Management on Asset file processing for CRM Approvals/RFO/Card center Disbursements
• To ensure all the applications are entered into the system are error free and as per policy.
• To ensure cases are proposed under ADIB Product Policy & Procedures due diligence and banks Dos & Donts polices.
• To communicate with the frontline if the proposal violates the Policy and resolve the discrepancy.
• To re-submit the rejected cases to relevant dept ensuring the rejection reasons are fully covered.
• Maintain defined MIS as per business requirements
• Adhoc requests as per business requirement
• Identify and close process gaps to improve efficiency to ensure seamless customer experience.
• Adhere to ADIB policy/procedure.
• To attend assigned training for self-development

Specialist Skills / Technical Knowledge Required for this role

• Broad knowledge of Retail Banking products & services
• Business Communication Skills
• MS Office
• Good Knowledge of UAE banking practices regulations & risks.
• Computer skills typing Skills Management Information skill Ability for mature handling of stakeholder and internal customer relationships.

Previous experience required (if any)

2 years of experience in same role / Filed

Required Experience

IC