UAEN Service Advisor | Al-Futtaim Automotive | Trading Enterprises

Al-Futtaim; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A regional automotive service company in Dubai is looking for a Service Advisor. This role involves providing customers with a positive experience by managing their service needs, promoting additional services, and ensuring clarity about job tasks and invoices. Ideal candidates should have 2-3 years of experience in an automotive dealership, strong communication skills, and a commitment to customer satisfaction. Knowledge of both English and Arabic is preferred.

Qualifications

• Minimum of 2-3 years’ experience as a Service Advisor in an automotive dealership.
• Technical knowledge provides up-to-date technical information in response to customer inquiries.
• Excellent customer service, willing to go the extra mile.
• Strong English communications skills, Arabic is an added advantage.

Responsibilities

• Ask questions and record customer concerns and complaints.
• Check workshop situation and promise delivery time.
• Inform customer after work completion and agree on pick up time.
• Clear explanation of the job done and invoice and guide to the cashier.
• Promotion of value added services.
• Resolution of customer concerns at the earliest time to ensure satisfaction.

Skills

Customer service

Upselling skills

Excellent communication

Problem solving

Job description

Job Requisition ID : 171277

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role

• The primary focus of this role is to provide the customer with a positive experience by noting down the jobs required, provide an estimate with job explanation, prepare the job card, follow up on the jobs in the workshop, take approvals for additional repairs, inform the customer of any delays, deliver the vehicle and explain the invoice to customer.

What you will do

• Ask questions and record customer concerns and complaints
• Empathize and clarify customer requests
• Check workshop situation and promise delivery time
• Check and ensure accordance of invoice and work performed
• Inform customer after work completion and agree on pick up time
• Clear explanation of the job done and invoice and guide to the cashier
• Promotion of value added services
• Resolution of customer concerns at the earliest time to ensure satisfaction

Required skills to be successful

• Customer service
• Upselling skills
• Excellent communication
• Problem solving

About the team

• The role will report to the Aftersales Manager and you will be working in a dynamic workshop environment dealing directly with Workshop Supervisor, Controller, Foreman & Technicians on a daily basis.

What equips you for the role

• Minimum of 2-3 years’ experience as a Service Advisor in an automotive dealership
• Technical knowledge provides up-to-date technical information in response to customer inquiries
• Excellent customer service, willing to go the extra mile
• Strong English communications skills, Arabic is an added advantage