UAE National Technical Support Engineer | Al-Futtaim Automotive | Famco

Al-Futtaim; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading diversified business in the region is seeking a Technical Support Engineer to provide crucial support for Sales and Aftersales teams. This role includes conducting site visits, resolving customer issues, and enhancing product quality. The ideal candidate will be a UAE National with a degree in Mechanical Engineering and 0-2 years of technical experience, alongside strong communication skills in Arabic and English. This position offers a great opportunity to contribute to customer satisfaction and smooth project execution.

Qualifications

• UAE National with a degree in Mechanical Engineering.
• Minimum 0-2 years of technical experience (automotive industry preferred).
• Strong communication skills in both Arabic and English.
• Customer-focused with an analytical mindset.
• Team player with good planning and organization skills.
• Confident, assertive, and proactive.

Responsibilities

• Provide timely and accurate technical support to the Sales and Aftersales teams.
• Conduct on-site visits with customers alongside sales teams to assess and recommend technical solutions.
• Evaluate the feasibility of customer requirements, ensuring compatibility and adherence to safety standards.
• Support the resolution of post-delivery issues in coordination with internal and external stakeholders.
• Assist with the launch of new projects and products.
• Submit technical reports to enhance product quality and customer satisfaction.
• Work closely with manufacturers and vendors to resolve field issues and drive product improvements.

Skills

Sales skills

Stakeholder management

Supervisory experience and strategic problem resolution skills

Customer relationship management

Education

Degree in Mechanical Engineering

Job description

Job Requisition ID : 169915

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role :

As a Technical Support Engineer, you will support Sales and Aftersales teams by providing technical expertise, conducting site visits, resolving customer issues, and contributing to product improvements. This role is key to ensuring customer satisfaction and smooth project execution

What you will do :

• Provide timely and accurate technical support to the Sales and Aftersales teams.
• Conduct on-site visits with customers alongside sales teams to assess and recommend technical solutions.
• Evaluate the feasibility of customer requirements, ensuring compatibility and adherence to safety standards.
• Support the resolution of post-delivery issues in coordination with internal and external stakeholders.
• Assist with the launch of new projects and products.
• Submit technical reports to enhance product quality and customer satisfaction.
• Work closely with manufacturers and vendors to resolve field issues and drive product improvements

Required Skills to be successful :

• 1. Sales skills
• 2. Stakeholder management
• 3. Supervisory experience and strategic problem resolution skills
• 4. Customer relationship management

What equips you for the role :

• UAE National with a degree in Mechanical Engineering
• Minimum 0-2 years of technical experience (automotive industry preferred)
• Strong communication skills in both Arabic and English
• Customer-focused with an analytical mindset
• Team player with good planning and organization skills
• Confident, assertive, and proactive