Travel Supervisor

Abdulla Al Masaood and Sons Group (AMS Group); Abu Dhabi; On-site; AED 120,000 - 150,000; Full time

Job summary

A travel services company based in Abu Dhabi is seeking a Travel Supervisor to oversee and support travel operations. You will lead a dynamic team while ensuring exceptional service across all client touchpoints. Responsibilities include managing daily operations, monitoring performance, training staff, and fostering relationships with clients and vendors. The ideal candidate will have at least 7 years of industry experience, including 2 years in a managerial role, with expertise in Amadeus System and strong leadership skills.

Qualifications

• Minimum 7 years of experience in the travel industry, with at least 2 years in a supervisory or managerial role within the UAE.
• Strong working knowledge of international travel destinations, products, and services.
• Demonstrated expertise in Amadeus System, including issuance and reissuance of tickets.
• Ability to lead and motivate a team in a fast-paced environment.

Responsibilities

• Supervise and lead a team of travel consultants, fostering collaboration and productivity.
• Oversee daily office operations to ensure smooth workflow and superior customer service.
• Monitor key performance metrics and implement process improvements.
• Manage client relationships and professionally resolve escalated customer issues.

Skills

Leadership

Customer Service Orientation

Communication Skills

Organizational Skills

Team Motivation

Education

Bachelor’s degree or Certificate in Travel and Tourism

Tools

Amadeus System

MS Office

Job description

Role Overview

As a Travel Supervisor, you will be responsible for overseeing and supporting our travel operations to deliver exceptional service across all client touchpoints. As part of our Advanced Travel & Tourism team in Abu Dhabi, you'll work in an ONSITE environment and will be responsible for leading a dynamic team, ensuring seamless workflow, and driving top-tier customer satisfaction. You will play a vital part in coaching staff, optimizing office processes, and nurturing strong partnerships with clients and vendors to maintain our reputation for excellence in the travel industry.

Responsibilities

• Supervise and lead a team of travel consultants, fostering collaboration and productivity.
• Oversee daily office operations to ensure smooth workflow and superior customer service.
• Monitor key performance metrics, analyse results, and implement process improvements.
• Manage client relationships and professionally resolve escalated customer issues.
• Coordinate with airline and supplier vendors to build and maintain strong business relations.
• Train, mentor, and develop new employees, providing continuous support and direction.
• Ensure full compliance with industry regulations and company policies, including maintaining various portal balances.
• Act as an Amadeus System expert, providing hands‑on support to team members as required.
• Prepare and present regular reports for senior management.

Must Have Requirements

• Minimum 7 years of experience in the travel industry, with at least 2 years in a supervisory or managerial role within the UAE.
• Strong working knowledge of international travel destinations, products, and services.
• Demonstrated expertise in Amadeus System, including issuance and reissuance of tickets.
• Excellent organizational, communication, and interpersonal skills.
• Proficiency in travel booking and hotel portals as well as office tools such as MS Office.
• Ability to effectively lead and motivate a team in a fast-paced environment.
• High degree of professionalism with a strong customer service orientation.
• Bachelor’s degree or Certificate in Travel and Tourism.

Nice To Have Requirements

• Previous experience managing multi-location teams or diverse travel portfolios.
• Advanced training certifications in travel management or customer service.
• Knowledge of additional Global Distribution Systems (GDS) beyond Amadeus.
• Expertise in crisis management for travel arrangements and last‑minute changes.