Travel Operations Supervisor – Onsite UAE

Abdulla Al Masaood and Sons Group (AMS Group); Abu Dhabi; On-site; AED 120,000 - 150,000; Full time

Job summary

A travel services company based in Abu Dhabi is seeking a Travel Supervisor to oversee and support travel operations. You will lead a dynamic team while ensuring exceptional service across all client touchpoints. Responsibilities include managing daily operations, monitoring performance, training staff, and fostering relationships with clients and vendors. The ideal candidate will have at least 7 years of industry experience, including 2 years in a managerial role, with expertise in Amadeus System and strong leadership skills.

Qualifications

• Minimum 7 years of experience in the travel industry, with at least 2 years in a supervisory or managerial role within the UAE.
• Strong working knowledge of international travel destinations, products, and services.
• Demonstrated expertise in Amadeus System, including issuance and reissuance of tickets.
• Ability to lead and motivate a team in a fast-paced environment.

Responsibilities

• Supervise and lead a team of travel consultants, fostering collaboration and productivity.
• Oversee daily office operations to ensure smooth workflow and superior customer service.
• Monitor key performance metrics and implement process improvements.
• Manage client relationships and professionally resolve escalated customer issues.

Skills

Leadership

Customer Service Orientation

Communication Skills

Organizational Skills

Team Motivation

Education

Bachelor’s degree or Certificate in Travel and Tourism

Tools

Amadeus System

MS Office

Job description

A travel services company based in Abu Dhabi is seeking a Travel Supervisor to oversee and support travel operations. You will lead a dynamic team while ensuring exceptional service across all client touchpoints. Responsibilities include managing daily operations, monitoring performance, training staff, and fostering relationships with clients and vendors. The ideal candidate will have at least 7 years of industry experience, including 2 years in a managerial role, with expertise in Amadeus System and strong leadership skills.