Travel Consultant

Emirates Airlines - Other locations; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading travel services provider is seeking a Travel Consultant in Dubai. The role involves providing superior customer service, selling travel-related products, and maximizing sales opportunities. Ideal candidates should have a solid background in customer service and sales, along with excellent communication skills. A tax-free salary and travel benefits are included in this exciting opportunity.

Benefits

Tax-free salary

Travel benefits and discounts on flights and hotels

Qualifications

• 1+ year of experience in Commercial/Sales/Reservations/Ticketing.
• Ability to thrive in a fast-paced service and sales environment.
• IT literate and quick to learn.

Responsibilities

• Provide high-standard customer service and address queries.
• Maximise sales through cross-selling and upselling.
• Maintain excellent working relationships with clients.

Skills

Customer service excellence

Sales skills

Effective communication

Attention to detail

Education

12 years of schooling or equivalent

Job description

Job Purpose

dnata Travel Group represents the travel division of dnata, one of the world’s largest air and travel services providers. Consisting of more than 20 leading international travel brands, we are proud to serve our global customer base as a leading award‑winning travel services provider.

As a Travel Consultant, you will be a front‑line staff member and a part of a 24/7 team who provides clients and potential clients superior and consistent quality of travel services. You will sell airline tickets and travel‑related products, give travel‑related information, proactively service our customers via various channels (retail, phone, WhatsApp, email), support them with queries, amendments, proactive disruption management and travel bookings, and convert maximum numbers of enquiries into sales through efficient and friendly customer service.

In this role, you will:

• Provide the highest standard of customer service to all clients whether Retail, Government or Corporate, using all tools that are made available. Attend all customer queries in a timely and appropriate manner.
• Build valuable relationships with your customers & suppliers, ensuring your tone of voice, language and contact are in line with our brand guidelines and ensure a positive result for our clients.
• Offer products, services, and loyalty programmes that are contracted by dnata Travel and provide information on destination and product to all customers to ensure that it meets their travel requirements.
• Maximise the sales/consultation opportunity to cross‑sell/upsell any relevant auxiliary product to maximise revenue. Drive additional ancillary revenue through the sale of tours, excursions and activities.
• Inform customers about mandatory requirements covering their journey such as passport, visa, health and insurance requirements as well as other details such as check‑in place and time.
• Maintain excellent working relationships with clients to update them on new products and services while at the same time work towards constantly improving working relationships.
• Listen to our customers carefully, understand their exact needs and requirements, wow them through our surprise and delight service. Put things right when things go wrong, ensuring that our customers leave with only a positive experience of us.
• Ensure that all forms of contact are handled quickly and with a friendly can‑do attitude, whilst achieving and exceeding service & sales performance targets against key performance indicators.
• Adhere to all of the set standards of our customer feedback program, and any internal audit standards to ensure that we comply with the expected benchmark defined by the customer audit team.

Qualification

To be considered for the role, you must meet the below requirements:

• 12 years of schooling or equivalent and 1+ year of experience in Commercial/Sales/Reservations/Ticketing.
• Experience in commercial/Sales/Reservations/Ticketing/Travel & Tourism/Customer Service.
• Someone who really understands the importance of exceptional customer experiences and exceeding our customers’ expectations.
• A confident communicator with proven persuasive and influencing skills.
• Thrives on a busy service and sales environment and self‑motivated to achieve performance & business targets.
• Positive attitude and enjoys working as part of a team.
• A flexible approach with the ability to adapt to different people, customers, challenges and ways of working.
• Someone who wants to keep developing and able to take accountability for their own learning.
• Ability to really listen to the customer, quickly identify their needs and think ahead to anticipate them.
• Excellent attention to detail and understands the impact of errors on the business and customer.
• IT literate and quick to learn.
• Flexibility to work shifts, including evenings, weekends and public holidays.

Our services on the ground keep the world in the air. We’re one of the largest air services providers in the world, and you’ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We’re growing fast, and we’re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make.

Salary & benefits

Join us in Dubai and enjoy an attractive tax‑free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast‑paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers.