Training & Quality Coordinator

The First Group Hospitality; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality management company in Dubai is seeking a Training and Quality Coordinator to support training programs and maintain service standards. The ideal candidate has 1-2 years of relevant experience, excellent organizational skills, and a service-oriented mindset. This role offers opportunities for professional growth within an iconic hospitality brand.

Qualifications

• 1–2 years of experience in a training, HR, or quality coordination role.
• Hospitality experience preferred.
• Fluent in English; additional languages are a plus.

Responsibilities

• Coordinate logistics for training sessions.
• Maintain training calendars and inform team members.
• Support onboarding programs and orientations.
• Track training attendance and maintain records.
• Assist in preparing presentations and training content.
• Monitor service standards through quality audits.
• Analyze guest feedback from various platforms.
• Coordinate follow-ups on training plans.
• Support mystery audits and track corrective actions.
• Update SOPs in collaboration with departments.

Skills

Organizational skills

Interpersonal communication

Written communication

Attention to detail

Microsoft Office proficiency

Job description

Overview

Be part of an iconic hospitality landmark

Ciel Dubai Marina, part of IHG Hotels & Resorts’ prestigious Vignette Collection, is set to redefine luxury as the world’s tallest hotel. The First Group’s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

Job Description

As a Training and Quality Coordinator, you will support the Learning & Development and Quality teams in delivering engaging training experiences and maintaining exceptional service standards. You will play a key administrative and operational role in executing training programs, managing quality audits, and ensuring that team members embody Ciel’s commitment to excellence.

Key Responsibilities:

• Coordinate logistics for training sessions including room bookings, materials, attendance, and follow-up.
• Maintain training calendars and ensure team members are informed of upcoming sessions.
• Support onboarding programs and assist with new team member orientations.
• Track training attendance, maintain accurate records, and generate reports.
• Assist in preparing presentations, certificates, and training content.
• Help monitor service standards through quality audits and feedback reports.
• Assist in analyzing guest feedback from platforms like TrustYou, ReviewPro, and internal surveys.
• Coordinate with departments to follow up on training and quality improvement plans.
• Support mystery audits and ensure corrective actions are tracked.
• Help update SOPs and service checklists in collaboration with departments.

Desired Skill & Expertise

• 1–2 years of experience in a training, HR, or quality coordination role (hospitality experience preferred).
• Excellent organizational skills and attention to detail.
• Strong interpersonal and written communication skills.
• Proficient in Microsoft Office (especially PowerPoint, Excel, Word).
• Positive, service-oriented mindset with a passion for development and excellence.
• Fluent in English; additional languages are a plus.