Training Manager

Richemont; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury goods company in Dubai seeks a skilled sales supporter to enhance customer relationships and sales through extensive product training and effective displays. The ideal candidate should possess a Bachelor's Degree and have proven experience supervising colleagues while being able to work independently. Responsibilities include conducting training sessions, supporting sales staff, and participating in major sales events to maximize customer experience and loyalty.

Qualifications

• Experience in supervising junior colleagues and ensuring their development.
• Proven experience as an independent practitioner in a relevant field.

Responsibilities

• Support sales staff in customer stores and enhance merchandise sales.
• Conduct product and sales training sessions for sales staff.
• Participate in major sales events to drive sales and enhance experience.
• Design visually appealing displays to attract customer attention.
• Identify training needs and develop content for training courses.
• Lead teams to deliver consistent product information to customers.

Skills

Product knowledge

Sales techniques

Training and development

Customer relationship management

Education

Bachelor's Degree or equivalent

Job description

Reference code: JR122245

Each one of our timepieces is a perfect combination of exclusive design, innovative technology and precision. All of these values have played their part in making IWC Schaffhausen a dynamic and quickly growing international brand which has established itself in the upper echelons of the luxury watch segment: the perfect environment for those embarking on careers in the luxury goods industry as well as highly qualified, ambitious specialists and management figures who are attracted by the flair of the international luxury goods sector.

Responsibilities

• Support sales staff and management in customer stores by providing detailed product information, effective sales approaches, and visually appealing displays to enhance merchandise sales.
• Visit customer stores to promote products to department management and sales associates, ensuring comprehensive understanding and enthusiasm for the products.
• Conduct thorough product and sales training sessions for sales staff, equipping them with the necessary skills and knowledge to excel in their roles.
• Participate actively in major sales events, directly engaging with retail customers to drive sales and enhance customer experience.
• Design and implement visually compelling displays in departments to attract customer attention and boost sales.
• Follow up diligently with sales staff on inventory and sales issues, providing solutions and support to maintain optimal stock levels and sales performance.
• Identify training needs and develop, design, and evaluate content for product training courses, addressing gaps in established programs to improve employee performance.
• Lead teams in delivering consistent and impactful product/service information, adhering to predefined messaging and positioning.
• Develop and implement standard sales promotion programs to increase sales and customer loyalty, following company guidelines.
• Supervise and monitor team performance, ensuring processes and procedures are properly implemented and objectives are met.
• Identify potential customers through information gathering, referrals, and participation in trade shows and conferences, expanding the customer base.
• Demonstrate key product/service features and link them to customer challenges, providing tailored solutions.
• Propose suitable products or services based on customer needs, explaining selections and encouraging purchases under standard terms.
• Collaborate internally and act as a customer advocate in cross‑functional teams to build strong external customer relationships.
• Utilize performance management systems to enhance personal and team performance, taking corrective actions as needed.
• Provide coaching to team members, fostering skill development and professional growth.

Qualifications

• Bachelor's Degree or equivalent level of education.
• Proven experience as an independent practitioner in a relevant field.
• Experience in supervising junior colleagues, ensuring their development and adherence to company standards.

How Will You Experience Success With Us?

Bachelor's Degree or Equivalent Level Experienced practitioner able to work unsupervised.