Training and Development Manager

Khidmah; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A facilities management services company in Abu Dhabi is looking for a Training and Development Manager. This role involves managing training initiatives, improving employee productivity, and developing effective training solutions. The ideal candidate will have a Bachelor's degree in Business Administration and 5-10 years of experience in employee development. Strong leadership and analytical skills, along with fluency in English, are essential for this position. Additionally, knowledge of Arabic is advantageous.

Qualifications

• 5-10 years of experience in designing and implementing employee development programs.
• Fluent in English written and speaking. Arabic knowledge is an advantage.
• Excellent Microsoft Office experience.

Responsibilities

• Manage the Training Department daily to fulfill all training requirements.
• Design and implement effective training solutions.
• Facilitate training for professionals relevant to the scope of work.

Skills

Cost Control

Leadership

Project Management

Analytical Skills

Communication

Education

Bachelor's degree in Business Administration

MBA or master's in management

FM related professional certifications

Job description

Job Purpose

The Training and Development Manager is responsible for improving the productivity of the organization’s employees. This position assesses company-wide developmental needs to drive training initiatives and identifies and arranges suitable training solutions for employees. This position actively searches, creatively designs and implements effective methods to educate, enhance performance and recognize performance as well as observing and monitoring compliance in implementation company standard uniform.

Roles, Responsibilities, Duties

The scope of work is to include but not restricted to the following:

1. Manage the Training Department daily in terms of adherence to schedule and making sure all training requirements for the technical staff are fulfilled by the trainers and that training courses are aligned with the organization’s goal.
2. Address site trainings requirements and ensure training is delivered to the standard and satisfaction of the client.
3. Provide accurate and timeous reporting in respect of staff training, skill evaluations and recommendations to improve operational efficiency.
4. Encourage operational team members to contribute ideas in improvement of service in collaboration with HC Team Great Idea Program.
5. Design, research, develop, analyze, and suggest training and development concepts as well as strategies to implement such ideas.
6. Work with the site Managers to set up training facility in the project based on BICSc standard
7. Keep track of training center performance to achieve agreed KPI.
8. Work closely with Logistics, HSE and HC for the smooth flow of training and induction of all the new joiners.
9. Facilitate training for professionals relevant to the scope of work stated in the contract.
10. Contribute to the department’s savings through implementation of innovative ideas in training and development
11. Address site trainings requirements and ensure training is delivered to the standard and satisfaction of the client.
12. Monitor compliance of site team in implementing the proper uniform on site as stated in the Uniform Guidebook
13. Work closely with marketing in fulfilling new uniform requirements
14. Monitor service delivery of staff in terms of inspection done by the Soft Service Inspector and provide timely reports to the management.
15. Develop and maintain Training Center manual, policies, and procedures in coordination with HSE
16. Approve any enhancement in the training and development programs for the technical staff
17. Administers spending against the departmental budget.
18. Obtains and /or develops effective training materials
19. Develops and maintains organizational communications.
20. Conducts follow-up studies of all completed training to evaluate and measure results.
21. Modifies programs, topics and training calendar as needed.
22. Attending any other relevant and reasonable tasks as may be required or as directed from time to time.

Education & Qualification

• Bachelor's degree in Business Administration with specialization in training and development, HRM, Facility Management, Asset Management or in a relevant field.
• MBA or master’s in management is preferable.
• FM related professional certifications is preferable.
• Excellent knowledge & understanding of Health, Safety, and Environmental regulations and responsibilities

Experience and Skills

Competencies

1. Budgets/Cost Control
2. Leadership
3. Managing for Results
4. Managing Performance
5. Organizational Savvy
6. People Development
7. People Management
8. Project Management

Other Skills

1. Able to priorities work and meet deadlines within costs constraints.
2. Rapid and accurate analysis of issues. Pro-actively seek to resolve problems with good analytical skills and initiative.
3. Able to priorities work and meet deadlines within costs constraints.
4. Handles pressure well.
5. Knowledge of Workplace Health and Safety (WH&S) practices and policies.
6. Fluent in English written and speaking. Arabic knowledge is an advantage.
7. Excellent Microsoft package experience
8. Excellent communication and reporting skills
9. Good time management skills in order to prioritize work, meet deadlines & maintain accuracy while under pressure.
10. Solution-driven and able to react quickly and resolve issues
11. Good communications skills via electronic or face to face communication.

Experience

1. 5-10 years of experience in designing and implementing employee development programs.
2. Background in FM Industry is preferrable. E. g., minimum 2-3 years of experience.
3. Background in establishing and/or developing internal training academy.