Trainee Customer Operations Officer - Graduate

Rolls-Royce; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading engineering company in Abu Dhabi is seeking a Trainee Customer Operations Officer to support customer alignment and collaboration with engineering teams. This role offers recent graduates the opportunity to join a structured training program, enhancing both personal and professional development. Ideal candidates will possess problem-solving skills and proficiency in English. The position includes responsibilities from day one in a global context.

Benefits

Structured training programme

Dynamic work environment

Mentorship offered

Qualifications

• Graduate with an interest in customer operations.
• Capable of working in a multifunctional environment.
• Eager to learn from data and peers.

Responsibilities

• Develop working relationships with Engineering and Planning teams.
• Support projects in UK and Global regions.
• Collaborate across different functions and tools.

Skills

Problem-solving skills

Curious and open-minded mindset

Self-motivated

Proficient IT skills

Proficient in both written and spoken English

Education

Recently qualified Graduate in a business or numerate discipline

Job description

Overview

“Launch” into Customer Operations (Trainee Customer Operations Officer)

Duration: 12 months

Monthly Gross Salary: AED 12,500

Location: Abu Dhabi, United Arab Emirates

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.

By joining Rolls-Royce in an Emerging Talent Programme, you’ll have the opportunity to work on world-class solutions, supported by a culture that champions belonging, creativity, and your professional growth.

Position summary

“Launch” is our new pathway for graduates to transition seamlessly into the business. The programme is designed for ambitious graduates (Bachelors, Masters or PhD level) who are ready to make an impact from day one, supported with on the job learning and career progression opportunities.

This Trainee Customer Operations Officer role sits at the heart of our ME&A Customer Team and links service lines, regional teams and projects, ensuring effective co-ordination and fleet health delivery. It supports smooth operations, drives customer alignment and collaborates closely with teams in Middle East & Africa and Derby (UK).

What you’ll be doing

• Developing effective working relationships with the Engineering, Maintenance Planning and Operational Planning teams for our customers
• Supporting Transformation and Performance projects in conjunction with teams around UK and Global regions
• Collaborating with Rolls-Royce teams involved in on-wing and off-wing activities, while gaining hands-on experience across different functions
• Contributing to the development and improvement of tools and processes that enable smooth operation of the Aftermarket Operations Team
• Collaborating and aligning with the Customer Regional Team in Middle East & Africa and the Customer Aftermarket Service Teams in Derby (UK) to develop a global perspective of Rolls-Royce operations

Who we’re looking for

• Recently qualified Graduate in a business or numerate discipline
• Problem-solving skills with a curious, open-minded and team-oriented mindset
• Self-motivated with an ability to work in a multifunctional environment
• Curiosity, drive and the willingness to learn from data, experimentation and experienced peers
• Proficient IT skills
• Proficient in both written and spoken English

Our behaviours drive us - we put safety first, do the right thing, keep it simple and make a difference. We’ll expect that of you, too.

What we offer

• A structured training programme with mentorship
• A dynamic and challenging work environment
• A company committed to developing you personally and professionally
• Responsibility from day one in a fast growing and global company

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.

Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.

Closing date: 9th Nov 2025