Trainee Consultant

People Perfect; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading IT services provider in Dubai seeks a Service Desk Support professional. The ideal candidate will assist in logging tickets, resolving basic IT issues, and following ITIL processes. A Bachelor's in IT or a relevant field, along with 2 to 4 years of experience in IT support, is essential. This role offers a hands-on learning environment and opportunities to develop technical skills.

Qualifications

• 2 - 4 years of experience in IT support.
• Ability to log and update tickets in ITSM tools.
• Knowledge of ITIL-based processes for incident management.

Responsibilities

• Log and update tickets accurately in ITSM tool.
• Resolve basic L1 issues like password resets.
• Follow ITIL-based processes for incident management.

Skills

IT Support skills

Education

Bachelors in IT or Relevant Field

Job description

Job Description:

• Service Desk Support:
  • Log and update tickets accurately in ITSM tool under supervision.
  • Resolve basic L1 issues (password resets, O365 mailbox creation, Teams setup).
  • Ensure timely response and seek assistance from senior consultants when required.
• Technical Exposure & Hands-on Learning:
  • Gain practical exposure to AD, Entra ID, Azure basics, and collaboration tools.
  • Execute guided tasks by following SOPs and standard change processes.
  • Participate in lab exercises and shadow projects to build capability.
• Process Adherence & Documentation:
  • Follow ITIL-based processes for incident logging and request management.
  • Draft knowledge base articles or SOPs under supervision.
  • Ensure escalation protocols are followed to maintain compliance.
• Service Delivery & Professional Conduct:
  • Contribute to overall service quality under guidance of consultants.
  • Display professionalism in communication with users and colleagues.
  • Support team initiatives and maintain accountability for assigned tasks.

Qualification & Experience

• Bachelors in IT or Relevant Field
• 2 - 4 years of experience
• IT Support skill required

Location: Dubai