Trading Support Specialist - VIP Institutional

Binance; Dubai; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A leading global blockchain ecosystem is seeking a skilled support professional to assist VIP clients with Binance’s products. The ideal candidate will have 3+ years of client-facing experience in financial services, exceptional problem-solving capabilities, and be bilingual in English and Mandarin. The role involves providing support via multiple communication channels, integrating customer feedback, and handling account-related issues. This position offers a competitive salary, company benefits, and the possibility of remote work arrangements.

Benefits

Competitive salary

Company benefits

Work-from-home flexibility

Qualifications

• Minimum of 3 years of relevant experience in a client/trading desk support role.
• Experience with high-priority clients in financial services.
• Understanding of trading platforms and API usage.

Responsibilities

• Serve as the point of contact for VIP customers on Binance’s products.
• Provide dedicated support to institutional and VIP customers.
• Collect customer feedback and manage product change projects.

Skills

Client support experience

Problem-solving

Communication skills

Bilingual in English/Mandarin

API trading knowledge

Job description

Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100 countries for our industry‑leading security, user‑fund transparency, trading engine speed, deep liquidity and an unmatched portfolio of digital asset products. Binance offerings range from trading and finance to education research, payments, institutional services, Web3 features and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

About Binance VIP & Institutional Team

Built by the world's largest digital asset exchange by trading volume, Binance VIP and Institutional offers access to digital asset solutions for VIP clients and institutions. We work closely with a wide range of market participants including individual traders, high‑frequency trading (HFT) and proprietary trading firms, hedge funds, asset managers and family offices, market makers and brokers, investment banks, corporations, fintech firms and more. Join us to be part of a team that provides top‑tier services to the most influential players in the crypto industry.

Job Responsibilities

• Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products
• Provide dedicated and prompt support to our institutional and VIP customers via different communication channels
• Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API
• Being the first line support for all account and system related issues
• Serve as the representative of VIP customers to internal teams including account finance risk and products
• Collect customer feedback and manage projects to realise the product change requirements
• Provide system and product updates to customers to ensure they are aware of all the major changes in time

Job Requirements

• Minimum of 3 years of relevant experience in a client/trading desk support role in financial services
• Experience in real‑time client‑facing supporting functions preferably with high‑priority clients
• Understanding of trading platforms or exchanges e.g. knowledge of trading orders
• Understanding of the use of API in communicating with a trading platform
• Outstanding problem‑solving capabilities including solving issues under high pressure
• Excellent communication skills to be able to facilitate cross‑departmental communication
• Able to participate in an on‑call rotation as required by the business
• Bilingual English/Mandarin is required to be able to coordinate with overseas partners and stakeholders
• Hands‑on experience in API trading is a strong plus
• Understanding of cryptocurrency basics e.g. the meaning of blockchain transactions is a strong plus
• Knowledge of derivative and other trading products is a strong plus e.g. knowledge of futures

Why Binance

• Shape the future with the world's leading blockchain ecosystem
• Collaborate with world‑class talent in a user‑centric global organization with a flat structure
• Tackle unique, fast‑paced projects with autonomy in an innovative environment
• Thrive in a results‑driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work‑from‑home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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