Title Patient Administrator

Ayadi Home Health Care LLC; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A healthcare company in the UAE is seeking a skilled Patient Administrator to enhance patient care quality. Responsibilities include managing appointment scheduling, insurance processes, and billing while ensuring excellent customer service. Candidates should have completed secondary education and possess 2-3 years of customer service experience in healthcare. Knowledge of medical terminology and hospital systems is essential. If you're looking to grow your career, apply and join a supportive team environment.

Qualifications

• 2-3 years experience in a customer service role, preferably in healthcare.
• Experience in a contact centre or healthcare environment is desired.

Responsibilities

• Manage patient appointment scheduling and registration.
• Oversee medical insurance processes and related tasks.
• Manage billing and cash up processes.
• Meet customer service expectations to improve patient service quality.

Skills

Computer literacy and proficiency in MS Office applications

CRM software applications

Knowledge of medical terminology and procedures

Numerical literacy

Patient scheduling and registration processes

Education

Completed secondary school education (Grade 12)

Tertiary Diploma or Bachelor’s Degree in medical science, finance/accounting

Tools

Hospital information systems

Job description

Closing date: 11/12/2025

Number of positions: 1

Recruiter name: Reem Mansoor

Reference number: 65873

Workplace Type

Mediclinic Airport Road Hospital | Abu Dhabi | United Arab Emirates

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

Required Education

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelor’s Degree preferably within the fields of medical science, finance / accounting

Required Experience

Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

Required Job Skills And Knowledge

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family