Title Locum - Patient Administrator

Ayadi Home Health Care LLC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A healthcare organization in Dubai is seeking a Patient Administrator to improve patient care quality. Key responsibilities include managing appointment scheduling, the medical insurance process, and ensuring top-notch customer service. Candidates should have completed secondary education, ideally hold a relevant diploma or degree, and possess 2-3 years of customer service experience, preferably in healthcare. If you’re eager to grow, apply now to join our team!

Qualifications

• 2-3 Years’ experience in a customer services role, preferably in the healthcare industry.
• Experience in a Contact Centre or Healthcare environment is desired.

Responsibilities

• Manage patient appointment scheduling and registration process.
• Manage the medical insurance process and related tasks.
• Ensure customer service expectations are consistently met.

Skills

Computer literacy and proficiency in MS Office applications

CRM software applications

Hospital information systems

Knowledge of company policies and emergency codes

Knowledge of medical insurance terminologies

Medical terminology and procedures

Numerical literacy

Patient scheduling and registration processes

Education

Completed secondary school education (Grade 12)

Tertiary Diploma or Bachelor’s Degree in medical science, finance/accounting

Job description

Closing Date

Number of positions: 1

Recruiter name: Fatma Alharthi

Reference number: 64512

Workplace Type

Mediclinic Parkview Hospital | Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up processTo consistently meet customer service expectations by improving the quality of patient service

Required Education

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelor’s Degree preferably within the fields of medical science, finance / accounting

Required Experience

Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

Required Job Skills And Knowledge

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family