Ticketing & Reservation Manager - Arabic Speaking, Dubai

Pegas Touristik LLC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading travel arrangements company in Dubai is seeking a Ticketing & Reservation Agent who is fluent in Arabic and English. The role involves managing customer inquiries, processing bookings, and ensuring exceptional service. Ideal candidates will have at least 2 years of experience in ticketing and reservations in the travel industry, with proficiency in GDS systems. This position offers career development opportunities within an international setting.

Benefits

Career development opportunities

Exposure to global hotel chains

Dynamic work culture

Qualifications

• Fluency in Arabic and English, both written and spoken.
• Minimum of 2 years experience in ticketing and reservation within the travel industry.
• Strong customer service skills and excellent organizational abilities.

Responsibilities

• Handle ticketing and reservation requests for clients.
• Provide exceptional customer service addressing inquiries.
• Coordinate with airlines, hotels, and other travel partners.

Skills

Fluency in Arabic

Fluency in English

Customer service skills

Multitasking abilities

Tools

Global distribution systems (GDS) like Amadeus or Sabre

Job description

Join Pegas Touristik LLC, a leading name in the travel arrangements industry, as a Ticketing & Reservation Agent - Arabic Speaking in Dubai. This role focuses on crafting seamless travel experiences for our diverse clientele. With over 5001 employees worldwide, Pegas Touristik LLC offers a platform for professional growth and development. Your expertise in ticketing and reservations will be crucial in managing customer inquiries, processing bookings, and ensuring exceptional service delivery. Fluency in Arabic is essential to effectively communicate with our Arabic-speaking customers.

Responsibilities

• Handle ticketing and reservation requests for clients, ensuring accurate booking details and timely confirmations.
• Provide exceptional customer service by addressing inquiries and resolving issues related to travel arrangements, both in person and via phone or email.
• Coordinate with airlines, hotels, and other travel partners to secure bookings and manage changes or cancellations efficiently.
• Maintain up-to-date knowledge of travel regulations, visa requirements, and industry trends to provide informed assistance to clients.
• Utilize reservation systems and software to manage bookings, generate reports, and track client preferences and special requests.

Requirements

• Fluency in Arabic and English, both written and spoken.
• Minimum of 2 years experience in ticketing and reservation within the travel industry.
• Proficiency with global distribution systems (GDS) such as Amadeus or Sabre.
• Strong customer service skills with the ability to handle inquiries and resolve issues efficiently.
• Excellent organizational and multitasking abilities in a fast-paced environment.

Benefits

• Career development opportunities within an international tour operating group.
• Exposure to global hotel chains and key suppliers.
• A dynamic work culture with performance-driven growth.

Join Pegas Touristik LLC as a Ticketing & Reservation Agent in Dubai. Leverage your Arabic skills in a dynamic travel industry role with a leading company. Grow with us!