The Grove (Abu Dhabi) - Senior Style Advisor

EZ Service Srl; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A retail company in Abu Dhabi is seeking a customer service professional to deliver excellent service and maintain store standards. You will engage customers, recommend products, and handle transactions. The ideal candidate has 4 to 6 years of retail or customer service experience and a passion for the retail industry.

Qualifications

• 4 to 6 years retail sales or customer service experience.
• Must demonstrate excellent customer service.
• Ability to maintain product knowledge and grooming standards.

Responsibilities

• Welcome and greet every customer in a warm and friendly manner.
• Identify customer needs and recommend appropriate products.
• Handle customer complaints professionally.

Skills

Good communication and interpersonal skills

Pleasant personality

Passion for retail industry

Education

High school qualification

Job description

JOB CONTENT

To deliver excellent customer service through : Identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty.

KEY RESPONSIBILITIES

FUNCTIONAL RESPONSIBILITIES Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times. Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale Receive cash or payment in any authorized modes from customers, issue receipts / bills against their purchase and provide professional cash point service. Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary. Demonstrate and maintain product knowledge, fashion trends, instore promotions at all times. Maintain personal grooming standards as advised by the Store Manager. Maintain clean and organized display, fitting rooms and stock areas. Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels. Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc. Recruit customers for the database, accurately entering their details on the system. Minimize exposure to stock loss through vigilance on sales floor and fitting room areas

EDUCATION, EXPERIENCE, FUNCTIONAL SKILLS AND KNOWLEDGE

Education / Qualification High school qualification

Experience 4 to 6 years retail sales or customer service experience.

Functional Skills & Specific Knowledge Good communication and interpersonal skills Pleasant personality and good grooming Passion for retail industry COMPETENCIES Achievement Drive Building Relationships Empathy Influencing Serving Customers Team Working Conceptual Thinking