Territory Aftersales Rep

Caterpillar; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading construction equipment manufacturer is seeking a Territory Aftersales Rep to join their Customer Facing team. The position covers the Eastern Africa territory, focusing on driving growth in aftermarket products and solutions. Candidates should have a completed degree in engineering, extensive experience in the heavy equipment industry, and fluency in English and Arabic. The role involves managing dealer relationships, supporting sales strategies, and enhancing customer satisfaction. Ready to shape the future of construction? Apply today.

Benefits

Visa sponsorship available

Qualifications

• 7-10 years of transferable or direct experience within the heavy equipment industry.
• Strong commercial background with technical understanding of heavy machinery.
• Fluent in English and Arabic.

Responsibilities

• Manage dealer relationships to drive growth in aftermarket products.
• Support dealers with sales forecasting and product rollout.
• Lead sales performance reviews and implement corrective actions.
• Identify selling opportunities and enhance customer relationships.

Skills

Customer Focus

Industry Knowledge

Decision Making and Critical Thinking

Effective Communications

Negotiating

Relationship Management

Value Selling

Education

Completed university degree in engineering or a related field

Job description

Career Area

Sales

Job Description

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar you're joining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dont just talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

At Caterpillar we are committed to our customers who build a better more sustainable world with our products services and solutions. We understand and show the value of why they should choose ideas and opportunities innovating to discover the breakthroughs necessary for tomorrows it all we are one team creating and delivering world-class products services and solutions superior to the competition. Learn more about the Caterpillar Experience.

We are looking for a Territory Aftersales Rep to join our Customer Facing team covering Eastern Africa territory within one of Construction Industries newly formed divisions: Customer Solutions Growth Regions.

About Customer Solutions Growth Regions Division

This team alongside dealers engages closely with customers to create customize and adapt solutions to meet their needs by leveraging the extensive range of offerings available today across products and services digital and technology rental and used and financing.

The division is regionally focused on Africa the Middle East Eurasia Asia (excluding Japan) and Latin America (LATAM) and organized into three functional areas: Customer Facing, Customer Solutions and Business Enablers. This role is part of the Customer Facing team the engine of our business driving growth by delivering tailored territory-specific solutions that solve customer pain points accelerate decision-making and enable profitable sales execution.

Role Definition

Leads and manages dealers relationships to drive growth in aftermarket products and solutions and assists in developing dealer sales capabilities covering the Eastern Africa territory.

What You Will Do

• Understanding of business model and acting within the business process guidance on review and approval for variance programs and commercial actions.
• Designing and assisting dealers on the forecast sales/rental/used strategy planning and sales techniques; supporting the rollout of new products.
• Performing regular sales performance reviews with dealers and ensuring implementation of corrective actions where needed.
• Leading the selling opportunities identification customer satisfaction improvement and business relationship enhancement.

What You Have

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Industry Knowledge: Knowledge of the organizations industry group trends directions major issues regulatory considerations and trendsetters; ability to apply industry knowledge appropriately to diverse situations.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.

Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.

Value Selling: Knowledge of the principles and practices for selling products technology and services; ability to provide overall product/service value and to differentiate support offerings that address clearly understood customer needs.

Top Candidates Also Have: Qualification

• A completed university degree in engineering or a related field.
• 7-10 years of transferable or direct or work experience within the heavy equipment industry.
• Strong commercial background combined with a high level of technical understanding of heavy machinery.
• Demonstrated expertise and experience working in African regions
• Fluent in English and Arabic.

Additional Information: To be reviewed

• Must be able to travel up to 50% (Domestic & International).

About Caterpillar

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gasturbinesand diesel-electric locomotives. For 100 yearswevebeen helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed. Caterpillar does business on every continent principallyoperatingthrough three primary segments Construction Industries Resource Industries and Energy & Transportation and providing financing and related services through our Financial Products segment.

Visa sponsorship is available for eligible applicants.

Posting Dates

December 16 2025 - December 31 2025

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply