Tenant Experience Manager

Asico; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading company in property management is seeking a proactive Tenant Experience Manager to enhance tenant satisfaction across various properties. This role involves ensuring high standards of hygiene, safety, and service quality while serving as the primary liaison between tenants and service providers. The ideal candidate will have a degree in a related field and at least 5 years of experience in similar roles, demonstrating excellent interpersonal and organizational skills.

Benefits

Opportunities for career development and advancement

Competitive salary and benefits package

Opportunity to positively impact tenant wellbeing

Qualifications

• Minimum 5 years of experience in tenant relations, facilities oversight, or property operations.
• Strong knowledge of health and safety standards and property regulations.
• Proven experience managing third-party service providers.

Responsibilities

• Serve as the main point of contact for tenant concerns and feedback.
• Implement hygiene and cleanliness protocols across all areas.
• Conduct regular property inspections to ensure quality and compliance.

Skills

Interpersonal skills

Communication

Conflict-resolution

Organizational skills

Service-oriented mindset

Education

Degree or diploma in Property Management

Facilities Management

Hospitality

Job description

Job Summary:
We are seeking a proactive Tenant Experience Manager to oversee and enhance the day-to-day experience of tenants across our residential, commercial, or mixed-use properties. This role ensures high standards of hygiene, safety, and service quality, acting as the primary liaison between tenants, vendors, and internal teams to deliver a safe, compliant, and tenant-focused environment.

Key Responsibilities:

• Serve as the main point of contact for tenant concerns and feedback
• Implement and maintain hygiene and cleanliness protocols across all common areas
• Supervise third-party service providers (cleaning, pest control, maintenance)
• Conduct regular property inspections to ensure quality and compliance
• Ensure adherence to health, safety, and environmental regulations
• Coordinate preventive maintenance with internal teams
• Promote sustainability initiatives (waste management, recycling, energy use)
• Maintain documentation and report on property conditions and service performance
• Support tenant engagement and community-building initiatives

• Degree or diploma in Property Management, Facilities Management, Hospitality, or a related field.

• Minimum 5 years of experience in tenant relations, facilities oversight, or property operations.
• Strong knowledge of health and safety standards and property regulations.
• Excellent interpersonal, communication, and conflict-resolution skills.
• Proven experience managing third-party service providers.
• Highly organized, with the ability to manage multiple tasks and priorities.
• A proactive, service-oriented mindset with a commitment to excellence.

• Opportunities for career development and advancement

• Competitive salary and benefits package

• A chance to positively impact tenant wellbeing and satisfaction