Tenant Experience & Excellence Officer

Kaizen; Dubai; On-site; AED 80,000 - 100,000; Full time

Job summary

A leading property management firm in Dubai is seeking an Excellence Officer to enhance customer service and improve operations. The ideal candidate will have a bachelor's degree and strong analytical and communication skills. Responsibilities include responding to customer inquiries, maintaining records, and analyzing feedback for improvements. This position requires attention to detail and a commitment to excellence.

Qualifications

• Strong organizational skills to manage multiple projects.
• Ability to provide excellent customer service.
• Commitment to continuous improvement.

Responsibilities

• Respond to customer inquiries via phone and email.
• Provide information about properties and services.
• Maintain detailed customer interaction records.
• Analyze customer feedback for service improvement.

Skills

Excellent analytical skills

Attention to detail

Excellent communication skills

Project management skills

Education

Bachelor's degree in Business Administration, Engineering, or a related field

Tools

Quality management tools and software

Job description

A leading property management firm in Dubai is seeking an Excellence Officer to enhance customer service and improve operations. The ideal candidate will have a bachelor's degree and strong analytical and communication skills. Responsibilities include responding to customer inquiries, maintaining records, and analyzing feedback for improvements. This position requires attention to detail and a commitment to excellence.