Telesales Officer (Outsource role)

ADIB Group; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A financial services group is looking for a Telesales Officer to handle tele-calling activities, enhance sales activation rates, and ensure compliance with bank policies. Candidates should have banking experience, excellent communication skills, and the ability to resolve customer complaints effectively.

Qualifications

• Previous banking experience in a similar role.
• Fair understanding of products and services provided by the bank.
• Understanding of customer relationships.

Responsibilities

• Execute Tele-calling activities as assigned.
• Enhance sales card activation rates.
• Ensure compliance with bank policies.

Skills

Excellent communication skills

Good problem-solving skills

Customer service skills

Flexibility in dealing with clients

Tools

MS Office

Job description

Description

Role: Telesales Officer Location: Jafza / Dubai

Role Purpose: Participate in the achievement of Tele-calling activities assigned to the Telesales Unit

Key Accountabilities of the role

• Execute Tele-calling activities as assigned to the team
• Enhance ENR / Takaful sales card activation rates control customer attrition
• Ensure minimum requirement of calls are made
• Ensure compliance with bank policies and procedures
• Ensuring guidelines are adhered to and call quality is maintained while interacting with clients
• Support an environment oriented to trust open communication creative thinking and cohesive team effort and
• Ensure deliverables are of the right level of service.

Specialist Skills / Technical Knowledge Required for this role

• Excellent communication skills
• Good problem-solving skills
• Display flexibility in dealing with clients and other team members
• Customer service skills in order to resolve customer complaints

Previous experience required (if any)

• Previous banking experience in similar role
• Fair understanding of product and services provided by the bank
• Understanding of customer relationships
• Good interpersonal & convincing skills
• Basic MS Office skills