Telesales Executive

Axiom Telecom; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A telecommunications company in Dubai is seeking an experienced customer-oriented telesales executive to utilize inbound and outbound calls to achieve sales targets. The ideal candidate will be persuasive, skilled in negotiation, and possess excellent customer service abilities. Responsibilities include calling customers, managing accounts, and following sales scripts. A high school diploma is required, and a degree in a related field is preferred. The role expects meeting daily and monthly sales targets.

Qualifications

• Proven experience working as a telesales executive.
• Ability to follow scripts.
• Excellent organizational and problem-solving skills.

Responsibilities

• Calling existing and potential customers to persuade them to purchase products and services.
• Accurately recording details of customers' purchase orders.
• Managing customer accounts to ensure satisfaction.

Skills

Persuasion

Customer service

Negotiation

Communication

Education

High school diploma or GED

Bachelor's or associate's degree in marketing, communications, business administration, or related field

Certified Sales Professional (CSP)

Tools

Microsoft Office

Job description

We are looking to hire an experienced customer-oriented telesales executive to utilize inbound and outbound telephone calls to achieve sales targets. The telesales executives responsibilities include crossselling or upselling our products where possible receiving incoming telephone calls and assisting with customer inquiries as well as maintaining an accurate record of all calls made and received. You should also be able to liaise with the appropriate departments to resolve customer complaints.

To be successful as a telesales executive you should be persuasive and able to work in a highpressure environment. Ultimately a topperforming telesales executive should be able to follow sales scripts as well as demonstrate exceptional communication negotiation and customer service skills.

Telesales Executive Responsibilities:

• Calling existing and potential customers to persuade them to purchase company products and services.
• Accurately recording details of customers purchase orders.
• Processing all customer purchases accordingly.
• Generating promising leads for the outside sales team to pursue.
• Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
• Developing and sustaining solid relationships with customers to encourage repeat business.
• Using sales scripts proffered by the company to drive sales and respond to customer rejections.
• Developing indepth knowledge of customer products and services to make suitable recommendations based on customers needs and preferences.
• Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.

Telesales Executive Requirements:

• High school diploma or GED.
• Bachelors or associates degree in marketing communications business administration or related field is preferred.
• Certified Sales Professional (CSP) accreditation is advantageous.
• Proven experience working as a telesales executive.
• Proficiency in all Microsoft Office applications.
• The ability to follow scripts.
• Strong negotiation and consultative sales skills.
• Excellent organizational and problemsolving skills.
• Effective communication skills.
• Exceptional customer service skills.

Required Experience:

IC