Telephone Sales Agent - IRD

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality brand in Dubai seeks a passionate Telephone Sales Agent / Room Dining Order Taker to enhance guest experience through exceptional service and food recommendations. The ideal candidate will have a minimum of one year of experience in a similar role and possesses strong interpersonal skills to connect with both guests and team members. A thorough understanding of food and beverage offerings is essential, alongside fluency in English.

Qualifications

• At least 1 year of experience as a Telephone Sales Agent or Room Dining Order Taker.
• Strong guest and employee interpersonal skills.
• Experience focused on guest satisfaction.

Responsibilities

• Understand and recommend food and beverage menu items.
• Sell and record room service orders accurately.
• Perform room service duties including tray delivery and collection.

Skills

Telephone Sales

Interpersonal Skills

Guest Experience Focus

Beverage/Wine Knowledge

Fluent in English

Job description

Company Description

Sofitel Dubai Downtown

French luxury and local cuisine in the world's most exciting city

Located in the heart of Downtown Dubai, with immediate proximity to The Dubai Mall and 10 minutes away from City Walk, Sofitel Dubai Downtown is an idyllic oasis that blends urban sophistication with refined luxury, features air-conditioned rooms and free private parking. The rooms come with a flat-screen TV with satellite channels. Certain rooms include a sitting area where you can relax. Every room is equipped with a private bathroom.

Sofitel Dubai Downtown is a luxury 5-star Dubai hotel combines French elegance and contemporary sophistication. It's 31 floors ofartfully designed androomsandsuitesin addition to, chic restaurants, trendy bars and infinity pool terrace boast spectacular views over the Dubai skyline and Arabian Gulf.

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
• To efficiently sell and accurately record all room service orders, verbally by phone, doorknobs or through the outlet
• Perform all associated room service duties such as trays, preparation areas, tray delivery/collection and any associated service and cleaning duties.

Qualifications

• At least 1 year Telephone Sales Agent / Room Dining Order Taker experience
• Strong guest and employee interpersonal skills
• Guest experience centric
• Strong beverage/wine knowledge
• Fluent in English (Arabic is an advantage)