Telephone Operator

FAIRMONT; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hotel chain in Dubai seeks a Telephone Operator to manage incoming and outgoing calls while providing exceptional customer service. The ideal candidate should possess excellent communication skills and the ability to multitask effectively. Responsibilities include answering calls, transferring inquiries, and assisting guests with reservations and information about the hotel. Experience in a customer service role is preferred.

Qualifications

• Excellent communication skills and a friendly demeanour.
• Ability to multitask and handle a high volume of calls.
• Strong customer service skills and the ability to remain calm under pressure.

Responsibilities

• Answer incoming calls promptly and professionally.
• Transfer calls to the appropriate department or individual.
• Take and relay messages accurately.
• Provide information to guests regarding hotel services and local attractions.
• Process room service orders and wake-up calls.
• Assist with making reservations and bookings.
• Maintain a log of incoming and outgoing calls.

Skills

Excellent communication skills

Multitasking

Strong customer service skills

Calm under pressure

Knowledge of hotel services

Telephone systems proficiency

Basic computer skills

Job description

Company Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Job Description

A Telephone Operator is responsible for handling incoming and outgoing calls, providing information, taking reservations, and assisting guests with their inquiries and requests. A telephone operator in a hotel plays a crucial role in providing excellent customer service and ensuring guests have a positive experience during their stay.

• Answer incoming calls promptly and professionally.
• Transfer calls to the appropriate department or individual.
• Take and relay messages accurately.
• Provide information to guests regarding hotel services, facilities, and local attractions.
• Process room service orders, wake-up calls, and other guest requests.
• Assist with making reservations and bookings.
• Maintain a log of incoming and outgoing calls.

Qualifications

• Excellent communication skills and a friendly demeanour.
• Ability to multitask and handle a high volume of calls.
• Strong customer service skills and the ability to remain calm under pressure.
• Knowledge of hotel services and facilities.
• Proficiency in using telephone systems and basic computer skills.
• Previous experience in a customer service role or as a telephone operator is preferred

Additional Information

Your team and working environment:

Diverse, young and vibrant team

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.