Telecommunication Agent (Telephone Operator Russian Speaker)

AccorHotel; Ras Al Khaimah; On-site; AED 40,000 - 50,000; Full time

Job summary

A leading hotel chain in Ras al-Khaimah is seeking a dedicated operational officer. This role requires at least 1 year of experience in hospitality and fluency in both Russian and Arabic. Responsibilities include managing shift duties, monitoring guest requests, and ensuring accurate communication among departments. The position offers a full-time contract with no remote work options.

Qualifications

• At least 1 year of experience in the Hospitality/Service Industry preferred.
• Good spoken and written Russian language compulsory.
• Computer knowledge, well versed in Windows, Internet Explorer, and Word.

Responsibilities

• Complete the Officer Shift Checklist to record and follow up on job-related incidences.
• Handle follow ups from the previous shift.
• Monitor and ensure the accuracy of all call charges in the PMS and Call Accounting system.

Skills

Management planning

Interpersonal communication

Counselling skills

Russian language proficiency

Arabic language ability

Education

Minimum O level education with 5 credits or Diploma

Tools

PMS systems

POS systems

PBX and Voicemail systems

Job description

• Complete the important tasks outlined on the Officer Shift Checklist to record and follow up all job related incidences in the Officer Log
• Report broadband and telephone equipment defects to the relevant vendors
• Attend to complaints and enquiries referred to by Communications Assistant
• Highlight important events special instructions and information to the team
• Handle follow ups passed over from the previous shift
• Handle and deliver the Hotels general emails to the relevant departments promptly for follow up
• Monitor the status of jobs in Guest Request Management system and highlight any service delays to the respective departments for follow up
• Monitor and ensure the accuracy of all call charges/postings in the PMS and Call Accounting system
• Ensure Broadband charges tally with the Hotel PMS postings
• Conduct and attend trainings daily briefings and monthly departmental meetings when necessary
• Maintain good housekeeping standards and adhere to all safety and loss control procedures
• Monitor the functionality of in-house TV Channels Pipe-in music system and other equipments and systems and report any defects to Engineering Dept
• Keep an accurate record of the inventory rental equipments and stock
• Tabulate daily and monthly traffic analysis report

Qualifications

• At least 1 year of experience in the Hospitality/Service Industry preferred
• Good spoken and written Russian language compulsory
• Able to read and speak Arabic/Russian
• Computer Knowledge i.e. well versed with windows internet explorer and word either POS or PMS system
• Excellent management planning decision making interpersonal communication and counselling skills.
• Possess knowledge of PBX and Voicemail system Call Accounting Guest Request Management and Property Management System
• Minimum O level education with 5 credits or Diploma

Remote Work

No

Employment Type

Full-time