Telecommunication Agent

AccorHotel; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality group in Ras Al Khaimah is seeking a dedicated individual for a full-time position. The candidate will manage tasks related to guest requests and communications while ensuring exceptional service standards. Bilingual skills in English and Russian are preferred, along with experience in the hospitality industry. No remote work is offered.

Qualifications

• At least 1 year of experience in the Hospitality/Service Industry preferred.
• Good spoken and written English/Russian.
• Computer Knowledge, well-versed with Windows, Internet Explorer, and Word.

Responsibilities

• Completing tasks outlined on the Officer Shift Checklist.
• Reporting equipment defects to vendors.
• Monitoring the status of jobs in Guest Request Management.

Skills

Communication skills

Interpersonal skills

Planning skills

Education

Minimum O-level education with 5 credits or Diploma

Tools

Property Management System

Call Accounting system

Guest Request Management

Job description

The successful candidate will be responsible for:

• Completing the important tasks outlined on the Officer Shift Checklist to record and follow up all job-related incidences in the Officer Log
• Reporting broadband and telephone equipment defects to the relevant vendors
• Attending to complaints and enquiries referred to by Communications Assistant
• Highlighting important events, special instructions, and information to the team
• Handling follow-ups passed over from the previous shift
• Handling and delivering the Hotel's general emails to the relevant departments promptly for follow-up
• Monitoring the status of jobs in Guest Request Management system and highlighting any service delays to the respective departments for follow-up
• Monitoring and ensuring the accuracy of all call charges/postings in the PMS and Call Accounting system
• Ensuring Broadband charges tally with the Hotel PMS postings
• Conducting and attending trainings, daily briefings, and monthly departmental meetings when necessary
• Maintaining good housekeeping standards and adhering to all safety and loss control procedures
• Monitoring the functionality of in-house TV Channels, Pipe-in music system, and other equipment and systems and reporting any defects to Engineering Dept
• Keeping an accurate record of the inventory rental equipment and stock
• Tabulating daily and monthly traffic analysis report

Qualifications:

• At least 1 year of experience in the Hospitality/Service Industry preferred
• Good spoken and written English/Russian
• Able to read and speak Arabic/Russian
• Computer Knowledge, i.e., well-versed with Windows, Internet Explorer, and Word, either POS or PMS system
• Excellent management, planning, decision-making, interpersonal, communication, and counselling skills
• Possess knowledge of PBX and Voicemail system, Call Accounting, Guest Request Management, and Property Management System
• Minimum O-level education with 5 credits or Diploma

Work Arrangement:

No remote work

Employment Type:

Full-time