Tele Agent - Car Buyer

Kavak GCC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading automotive e-commerce platform in Dubai is seeking a motivated Supply Onboarding Agent. In this role, you'll assist customers in their car buying journey by guiding them through the onboarding process, addressing inquiries, and providing education on financing options. We're looking for candidates with strong communication and organizational skills, ideally with experience in customer service or automotive sales. Competitive salary and benefits provided in a dynamic team environment.

Benefits

Health insurance

Life insurance

26 working days of holidays

Preferential price for retail cars after probation

Competitive base salary with incentives

Qualifications

• Previous experience in customer service or onboarding, preferably in automotive or sales.
• Strong verbal and written communication skills.
• Detail-oriented with strong organizational skills.
• Ability to manage multiple tasks effectively.

Responsibilities

• Guide customers through the onboarding process including setting up accounts.
• Address customer inquiries via phone, email, or chat.
• Explain car buying process and financing options to customers.
• Accurately record customer information in CRM.

Skills

Customer service experience

Communication skills

Organizational skills

CRM tools proficiency

Problem-solving skills

Tools

CRM software

Job description

Dubai, United Arab Emirates | Posted on 11/22/2024

Who WE are? KAVAK is the number one e-commerce in the purchase and sale of pre-owned vehicles with the fastest growth in Latin America. Wework smart and make things happen, offering theeasiest, safest and most transparent experience to buy or sell a car.

But our journey doesn't stop there: at KAVAK our goal is global! Nowour footprint extends to the vibrant GCC region as part of our expansion into the Middle East, in the pursuit of our one and only goal:to transform the automotive market around the world.

Today we have more than 180 Kavakees on the GCC team and growing,surrounding ourselves with the best talentto continuebuilding the technology, processes, and products that make us thenumber one player in the pre-owned car market.

Wanna join us on this exciting ride?

Job Description

Supply Onboarding Agent

We are seeking a motivated and customer-focused Onboarding Agent to join our team in the car buying sector. The successful candidate will play a key role in assisting customers through the initial stages of their car buying journey, ensuring a seamless, supportive, and engaging experience.

Key Responsibilities

• Customer Onboarding: Guide customers through the onboarding process, including account setup, document submission, and understanding their needs/preferences. Provide clear instructions for completing any required paperwork or digital forms.
• Customer Support: Address customer inquiries related to the car buying process via phone, email, or chat. Proactively communicate updates on the status of their application or purchase.
• Education & Guidance: Explain the car buying process, financing options, and other related services to customers in a straightforward and approachable manner. Offer product and service recommendations based on customer preferences and budget.
• Data Management: Accurately record and update customer information in CRM tools or company databases. Ensure compliance with all data security and confidentiality standards. Work closely with sales, finance, and support teams to ensure customers are matched with the right options. Provide feedback on improving the onboarding experience.

Requirements

• Previous experience in customer service, onboarding, or a related role (experience in automotive or sales preferred).
• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in CRM tools and basic digital platforms.
• Customer-first mindset with a friendly, approachable attitude.
• Problem-solving skills and the ability to stay calm under pressure.
• Passion for the automotive industry is a plus.

What we offer

• Health insurance
• Life insurance
• 26 working days of holidays
• Preferential price for retail cars upon completion of probation period
• Working schedule - 6 days/week, 9 hours (including one hour for lunch)
• Compensation: competitive base salary plus attractive incentive scheme based on meeting set monthly KPI's
• Family visa is not provided

Do you want to be part of this story? Apply now!