Technical Writer -SOP & Policy Development (Arabic Speaker)

Dicetek LLC; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading management consultancy in Sharjah is seeking a seasoned professional to develop and manage SOP processes. The ideal candidate will have a minimum of 5 years of experience in banking operations, proven track record in SOP writing, and familiarity with UAE regulations. Fluency in English and Arabic is essential. This role emphasizes collaboration with various departments to ensure compliance with quality standards.

Qualifications

• Minimum 5 years of experience in policies and procedures.
• Proven track record in SOP and policy writing across banking operations.
• Familiarity with UAE regulatory frameworks.

Responsibilities

• Develop new SOPs and update existing SOPs for compliance.
• Collaborate with SMEs to gather information on processes.
• Write clear SOPs aligned with organizational process heat maps.

Skills

SOP development

Attention to detail

Verbal communication in English

Written communication in English

Analytical skills

Education

Bachelor's Degree in quality management systems or related

Tools

MS Office Applications

Job description

Ideal Profile

• Minimum 5 years of experience in policies and procedures
• Proven track record in SOP and policy writing across banking operations
• Familiarity with UAE regulatory frameworks
• Preferably with Internal Audit or governance experience
• Detail-oriented, collaborative and fluent in English

Skills

• Experience in SOP development and process documentation.
• Strong attention to detail and ability to work with complex information.
• Excellent verbal and written communication skills in English and Arabic
• Ability to collaborate effectively with cross-functional teams and stakeholders.
• Strong analytical and problem-solving skills.

Key Accountabilities

• Develop new SOPs and update existing SOPs to ensure compliance with quality standards, industry regulations and best practices.
• Collaborate with subject matter experts (SMEs) from various departments to gather information and understand existing processes.
• Write clear, concise SOPs covering the end to end processes spanning across departments and touchpoints which are in line with the organizational process heat maps.
• Adhere to established document standards and templates.
• Ensure proper version control, document naming conventions, and access controls are in place.
• Ensuring consistency, clarity, and accuracy in all SOPs.
• Follow the established quality assurance process to review and validate SOPs for accuracy, completeness and clarity.

Profile

• Educational Qualifications: Bachelors Degree/ Certification in quality management systems (e.g. ISO 9001, Six Sigma, Lean) preferred.
• Experience in banking operations, process improvements, SOP writing.
• Language Skills: Exceptional English reading/ writing/ speaking skills, English and Arabic speaker (is mandatory).
• Computer/System/ Software Skills - MS Office Applications (Excel/ Word / PowerPoint / Project / Visio).