Technical Support Specialist - Windows

Intertec Softwares Pvt Ltd; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology solutions provider in Dubai seeks an IT Support Specialist to manage and optimize enterprise IT infrastructure including Windows servers, Active Directory, and cloud services. The role requires professional certifications, experience with automation tools like SCCM, and excellent communication skills. Responsibilities also include troubleshooting, maintaining security standards, and collaborating with teams to implement IT solutions. Ideal candidates should possess strong problem-solving abilities and customer service skills.

Qualifications

• Excellent understanding of IT Service Management and underlying processes.
• Knowledge on Microsoft SQL Server.

Responsibilities

• Manage and maintain Windows servers and services including Active Directory (AD), Exchange, and Windows Performance Management.
• Troubleshoot and optimize IIS web servers for high availability and performance.
• Implement and manage automation tools to enhance operational efficiency.

Skills

Windows Server Management

SCCM/Patch Server Management

Active Directory

Microsoft Exchange

Office 365 Management

Automation through BMC True sight

VM Management

Backup Management

Education

Professional Certification in Server domain (MCSE/MCSA)

Microsoft Azure Associate

VMware Certified Professional (VCP)

ITIL (Minimum Foundation Level)

Job description

JOB PURPOSE:

To provide expert technical support administration and optimization for enterprise IT infrastructure encompassing Windows systems virtualization networking automation and security while ensuring seamless operations and alignment with organizational objectives.

CERTIFICATIONS:

Professional Certification in Server domain (MCSE/MCSA)

Microsoft Azure Associate.

VMware Certified Professional (VCP)

ITIL (Minimum Foundation Level).

Excellent understanding of IT Service Management and underlying Processes

RESPONSIBILITIES (INCLUDES ALL TASKS):

• Manage and maintain Windows servers and services including Active Directory (AD) Exchange and Windows Performance Management.
• Solid understanding and experience of Mail flow in an enterprise environment.
• Troubleshoot and optimize IIS web servers for high availability and performance.
• Administer and optimize Mobile Device Management using VMware Airwatch Microsoft Intune and related technologies.
• Apply solid networking concepts for configuration monitoring and troubleshooting of IT infrastructure.
• Enforce strong security practices and standards across all systems.
• Implement and manage automation tools such as BMC ITOM BMC TSSA Manage Engine and SCCM to enhance operational efficiency.
• Develop and execute Power Shell or similar scripts for process automation and task scheduling.
• Manage Azure AD Office 365 and associated cloud services for user management and service optimization.
• Administer enterprise backup solutions using Commvault and Veeam ensuring data integrity and disaster recovery readiness.
• Monitor and optimize system performance diagnosing and resolving technical issues proactively.
• Conduct root cause analysis and implement long-term solutions.
• Collaborate with cross-functional teams to design and implement infrastructure solutions.
• Knowledge on Microsoft SQL Server
• Excellent communication skills and customer service ethos.

TECHNICAL SKILLS / COMPETENCIES:

MANDATORY

• Windows Server Management
• SCCM/Patch Server Management
• Active Directory
• Microsoft Exchange
• Office 365 Management
• Automation through BMC True sight Server Automation and Manage Engine
• VM Management
• Backup Management

SOFT SKILLS:

MANDATORY

• Excellent communication.
• Problem Solving.
• Interpersonal Skills.
• Planning and organization.
• Flexibility & dedication toward the work.
• Conflict Resolution
• Critical Thinking