Technical Support Engineer

Adapt Middle East Trading LLC; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology solutions provider based in Dubai is seeking a Project Engineer to oversee the planning, execution, and technical implementation of Queue Management Systems. The ideal candidate will have a Bachelor's degree in a relevant field and strong expertise in Qmatic systems, networking, and cloud management. Responsibilities include system installation, customer training, and ensuring project deadlines are achieved. This role offers opportunities for growth in a dynamic environment.

Qualifications

• Strong experience with Qmatic queue management systems or similar solutions.
• Expertise in IP configuration and LAN/WAN connectivity troubleshooting.
• Proficient in Windows Server administration including setup and patching.

Responsibilities

• Lead the design and planning of Qmatic queue management systems.
• Oversee installation and configuration of Qmatic systems.
• Ensure proper integration of Qmatic devices into customer networks.

Skills

Networking

Cloud management

Windows Server

Qmatic queue management systems

Technical problem-solving

Education

Bachelor's degree in Computer Science, IT, Engineering, or related field

Tools

Qmatic software solutions

AWS

Azure

SQL/Oracle Database

Job description

Job Title: Project Engineer

Overview

The Project Engineer is responsible for the successful planning, execution, and technical implementation of Queue Management Systems at various customer sites. This role requires deep knowledge of Qmatic hardware and software, along with expertise in networking, cloud management, and Windows Server platforms. The Project Engineer works closely with internal teams and clients to ensure that installations and configurations are completed on time, within scope, and with the highest technical quality.

Key Responsibilities

1. Project Planning & Design

• Lead the design and planning of Qmatic queue management systems based on client specifications and requirements.
• Collaborate with stakeholders to gather system requirements and customize solutions using Qmatic software
• Develop and present technical solutions, proposals, and configurations to meet customer needs.
• Define project timelines, milestones, and resource allocation to ensure the project runs efficiently.

2. Installation & Configuration

• Oversee the installation and configuration of Qmatic hardware (kiosks, ticket dispensers, printers, displays, etc.) and software at customer sites.
• Configure Qmatic software solutions, ensuring proper integration with other systems and network infrastructure.
• Set up and configure servers (Windows Server), databases, and cloud-based systems for optimal performance and secure operations.

3. Networking & Integration

• Ensure Qmatic devices are properly integrated into customer network environments, including configuration of IP settings, switches, routers, and firewalls.
• Troubleshoot and resolve networking issues related to LAN/WAN connectivity affecting Qmatic devices.
• Collaborate with IT teams to ensure that network and infrastructure requirements are met for seamless Qmatic system operation.

4. Cloud Management & Deployment

• Oversee the deployment and management of cloud-based Qmatic services, ensuring smooth synchronization between cloud servers and local systems.
• Support the migration of customer systems to cloud platforms and ensure compatibility with Qmatic systems.

5. Project Execution & Site Management

• Coordinate and manage on-site installations, ensuring proper technical setup and minimal disruption to client operations.
• Lead technical teams during system installation and ensure quality standards are met.
• Perform final system testing, validate that all configurations are correct, and ensure Qmatic systems are fully operational.
• Provide technical support during project implementation and post‑implementation, ensuring that any issues are promptly addressed.

6. Customer Training & Support

• Conduct training sessions for client staff on system usage, troubleshooting, and maintenance.
• Provide ongoing technical support and guidance to customers, ensuring long‑term satisfaction and system reliability.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Strong experience with Qmatic queue management systems or similar hardware/software solutions.
• Expertise in networking, including IP configuration, troubleshooting LAN/WAN connectivity, and working with routers, switches, and firewalls.
• Proficient in Windows Server administration (2016/2019/2022), including server setup, patching, and troubleshooting and SQL/Oracle Database
• Familiarity with cloud management on AWS/Azure, including deployment, data synchronization.
• Hands‑on experience in system integration, ensuring seamless communication between Qmatic devices and other enterprise systems.
• Excellent troubleshooting and problem‑solving abilities.

Skills

Preferred Skills

• Experience with Qmatic Orchestra and other Qmatic software solutions.
• Familiarity with cloud platforms (e.g., AWS, Azure) and understanding of cloud deployment strategies.
• Ability to design, implement, and maintain complex IT systems and infrastructures.
• Strong communication skills with the ability to collaborate with diverse teams and effectively present technical solutions to non‑technical stakeholders.
• Knowledge of network security practices, including VPN configuration, firewalls, and secure data transmission.

Key Competencies

• Technical Expertise: Strong knowledge in Qmatic systems, networking, cloud services, and Windows Server platforms.
• Project Management: Ability to oversee complex projects, ensure deadlines are met, and resolve issues as they arise.
• Customer Orientation: Provide excellent customer service and technical support throughout the project lifecycle.
• Problem‑Solving: Effectively identify and resolve issues, offering solutions that maintain system performance and client satisfaction.
• Driving License: UAE license preferred.