Technical Specialist

Consat AB; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology firm is seeking a detail-oriented Technical Specialist to manage customer setup processes. This role involves analyzing customer needs, configuring systems, providing training, and ongoing support. The ideal candidate has experience in the public transport sector, strong technical skills, and excellent communication capabilities in English. The position requires travel for customer meetings and offers the opportunity to work in an innovative environment with a focus on modern technology.

Benefits

Opportunity to work in an international environment

Access to modern technology

Varied role combining technical and customer interaction

Qualifications

• Experience in a similar technical role within the public transport sector.
• Strong understanding of both software and hardware.
• Excellent problem-solving and project management skills.

Responsibilities

• Lead and execute customer implementation projects.
• Analyze customer needs and configure systems accordingly.
• Provide training and technical support throughout the process.
• Troubleshoot and resolve technical issues.
• Document configurations and processes.
• Collaborate closely with project managers, developers, and support teams.
• Monitor system performance and suggest improvements.

Skills

Problem-solving

Project management

Communication

Technical understanding of software and hardware

Detail-oriented

Education

Degree in IT, Computer Science, or Engineering

Job description

Overview

Are you looking for an innovative workplace passionate about making the world greener? Then Consat Telematics is the place for you! We are a leading global player in the public transport sector, with our core business focused on developing, implementing, and maintaining state-of-the-art public transport systems for vehicle manufacturers, public transport operators, transport authorities, and the passengers who use these services.

We love making a difference for people worldwide through modern technology! With customers in Sweden, Norway, Canada, Brazil, Dubai, and Australia, we are ready to take Consat Telematics to the next level. Become part of our exciting journey!

Role

Technical Specialist – Implementation & Customer Support

We are looking for a detail-oriented and organized Technical Specialist to join our team. You will be responsible for managing the entire setup process for new customers, including needs analysis, system configuration, training, and ongoing support.

Responsibilities

• Lead and execute customer implementation projects
• Analyze customer needs and configure systems accordingly
• Provide training and technical support throughout the process
• Troubleshoot and resolve technical issues
• Document configurations and processes
• Collaborate closely with project managers, developers, and support teams
• Monitor system performance and suggest improvements

Location: Dubai, United Arab Emirates. Regular travel may be required for customer meetings.

Qualifications

• Experience in a similar technical role within the public transport sector
• Strong technical understanding of software and hardware
• Excellent problem-solving and project management skills
• Great communication skills in English (Arabic is a plus)
• Relevant degree in IT, Computer Science, or Engineering is an advantage

What we can offer you

• The opportunity to work in an international, technology-driven environment
• Modern technology that makes a real difference
• A varied role combining technical expertise and customer interaction

NOTE: Please note that we will only consider applications submitted through this job advertisement.

Our long-term commitment to our employees has contributed to Consat being recognized as one of Sweden’s Top 100 Career Companies for the thirteenth consecutive year. Read more at: www.consat.se and Your Career Starts Here - Consat (teamtailor.com)