Technical Parts Supervisor

DHL; Abu Dhabi; On-site; Confidential; Full time

Job summary

DHL Global Forwarding in Dubai seeks a Technical Parts Supervisor – Supply Chain to optimize parts availability for automotive clients. You will bridge Quality, Technical and Parts Planning teams to translate defect trends into actionable inventory actions.

The role requires engineering background with automotive exposure, strong leadership, and hands-on SAP and Excel/Power BI skills to maintain high fill rates and accurate forecasting in a fast-paced logistics environment.

Qualifications

• Min 3 years professional experience in order fulfillment, inventory management, or supply chain management in the automotive industry.
• Engineering (Automotive/Mechanical) background with SCM knowledge is preferred.
• Proven leadership, organizational and communication skills; able to motivate a team.
• Proficiency in SAP or other inventory management systems; strong Excel/Power BI skills.

Responsibilities

• Maintain a high fill rate ensuring the right part is available at the right time.
• Interpret technical bulletins and ensure accurate parts planning and inventory.
• Collaborate with Technical & Quality teams to plan part availability by failure rates.
• Monitor defect frequencies, warranty claims, and trends to adjust inventory.
• Estimate short- and long-term demand per part number and model.
• Plan for seasonality and coordinate with Inventory Control on stock levels.
• Prepare reports on order status and fulfillment performance.
• Implement SOPs to maintain accuracy and efficiency in fulfillment.

Skills

Leadership

Organizational skills

Communication

Analytical skills

Team motivation

Education

Engineering (Automotive/Mechanical)

Supply chain management education

Tools

SAP

Inventory management software

Power BI

Excel

Job description

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who finds the right solutions at the right time? You do! Then we need to hear from you. Grab this unique opportunity to join the best Freight forward company.

- DHL Global Forwarding has an opening for a Technical Parts Supervisor – Supply Chain (General Motors) in Dubai, United Arab Emirates. The Technical Parts Supervisor acts as the operational bridge between Quality, Technical, and Parts Planning teams. The primary responsibility is to identify emerging trends in quality defects, technical issues, and service campaigns—and translate these insights into actionable inventory strategies that ensure optimal availability while minimizing excess stock. This role is essential for maintaining high fill rates, and preventing parts shortages.

Join us in connecting people and improving lives!

In this Technical Parts Supervisor – Supply Chain (General Motors) position

• Maintain a high system fill rate ensuring right part is available at the right time
• Comprehend technical bulletins and ensure accurate parts planning and inventory
• Work with Technical & Quality teams to plan and ensure part availability based on quality failure rates
• Monitor defect frequencies, warranty claims, repeat failures, and statistical quality data to identify emerging trends
• Estimate short‑term and long‑term demand impact per part number and model
• Understand and plan effectively for parts based on seasonality
• Monitor and manage back orders, ensuring timely fulfillment and communication with various teams
• Analyze data to identify trends, issues, and opportunities for improvement
• Coordinate with Inventory Control team to maintain accurate inventory levels and ensure stock availability to meet order requirements
• Prepare and maintain reports on order status, and fulfillment performance
• Implement and enforce standard operating procedures (SOPs) to maintain high standards of accuracy and efficiency
• Identify areas for improvement in the order fulfillment process and develop strategies to enhance efficiency and accuracy
• Stay updated on industry best practices and incorporate them into the fulfillment process
• Train and guide team members on standard operating procedures, and best practices

General

• Work towards the organizational goals with the team

Key Performance Indicators :

• Fill Rate

• Back Orders

Now, here is what we need from you!

Experience

• Min 3 years professional experience in order fulfillment, inventory management, or supply chain management in the automotive industry

Education:

• Engineering (Automotive/Mechanical), additional education in supply chain management is a plus

Skills:

• Strong organizational, communication, and leadership skills with the ability to motivate and guide a team
• Proficiency in SAP, or other inventory management software and systems
• Analytical skills, with excellent proficiency in Advanced MS Excel, Power BI or other analytical tools

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

OurTOP EMPLOYER prestigious certificationattests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees.The development of talented women in our organization is an ongoing key focus area.

We aspire to become the undisputed leader in our industry,when people think of forwarding; we want them to think DGFbecause we have:

• Thelargest global networkwith more than 30,000 passionate employees
• The mostefficient processesandfastest response times
• Thebest solutionsandbest customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.