Technical Consultant

Zoho; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading software company is seeking a Technical Consultant for their ManageEngine division. The role involves presales engagements, customer retention, and technical guidance for strategic accounts. Ideal candidates will have 2 to 5 years of IT experience, strong communication skills, and a willingness to travel within the Middle East and Africa. This is a great opportunity to work with a diverse team and contribute to complex business solutions.

Qualifications

• 2 to 5 years of IT experience.
• Strong understanding of server/network infrastructure.
• Prior experience in presales or technical account management is a plus.

Responsibilities

• Perform end-to-end presales engagements.
• Respond to RFPs/RFIs and define technical scopes.
• Support customer retention through success programs.

Skills

Excellent communication skills

Presentation skills

Understanding of server/network infrastructure

Knowledge of Active Directory

IT Helpdesk experience

Job description

Zoho is one of the world's most prolific software companies. With 55+ applications in nearly every major business category, including sales, marketing, customer service, accounting and back office operations, and an array of productivity and collaboration tools built from the ground up, Zoho has the depth and breadth to solve even the most complex business challenges.

With more than 130 million+ users and over 18,000 employees across the globe, hundreds of thousands of companies rely on Zoho, every day to run their businesses, including Zoho itself. With 29 years of being private, bootstrapped and profitable, we understand what it takes to run a sustainable, resilient business.

This opportunity is for ManageEngine - A division of Zoho Corporation. ManageEngine offers you more than 60 enterprise IT management products and over 60 free tools for identity and access management, enterprise service management, unified endpoint management and security, IT operations management, security information and event management, advanced IT analytics, and low-code app development. Your deployment options include on-premises, cloud-native, cloud-ready, and MSP models.

Job Title: Technical Consultant (ManageEngine)

Experience Level: 2 to 5 years

Work Location: Dubai, UAE

Roles & Responsibilities

• A dynamic and customer-oriented Presales/Technical Consultant to perform end-to-end presales engagements, respond to RFPs/RFIs, define technical scopes and onboarding documentation, and serve as a trusted advisor and technical point of contact for strategic accounts.
• The consultant will also support customer retention through structured success programs and represent the company at webinars, conferences, and public events.
• The role requires flexibility and willingness to travel across various regions depending on project requirements and responsibilities, specifically to cater for customers in both the Middle East and Africa regions.
• The ideal candidate will have 2–5 years of IT experience with a strong understanding of server/network infrastructure, Active Directory, and IT processes, along with excellent communication and presentation skills.
• Willingness to travel outside the UAE is essential. Knowledge of IT Helpdesk, Monitoring, SIEM, and Endpoint Management solutions, as well as prior experience in presales or technical account management, will be considered a plus.