Technical Account Manager

ClearGrid; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

An innovative AI-driven startup based in Dubai is seeking a Technical Account Manager to enhance enterprise client relationships. This role focuses on onboarding, optimizing client experiences, and ensuring successful integration with our AI platforms. Ideal candidates will have 3+ years in account management or solutions engineering, with fluency in English and Arabic. Join us to have real ownership in building transformative products in a space ripe for innovation.

Benefits

Real ownership in product development

Massive industry impact

Joining a high-growth team

Qualifications

• 3 years of experience in a technical account management, solutions engineering, or client success role.
• Fluency in both English and Arabic is required.
• Demonstrated technical proficiency with APIs and data structures.

Responsibilities

• Act as the primary contact for enterprise clients managing technical and operational aspects.
• Lead client onboarding and troubleshooting.
• Monitor account health and performance proactively.

Skills

Technical account management

Solutions engineering

Client success

Fluency in English and Arabic

API discussion

Communication skills

Project management

Tools

Cloud platforms

Web APIs

Analytics tools

Job description

About ClearGrid

ClearGrid is on a mission to revolutionize the debt resolution industry. We're using AI automation and real-time data to completely rethink how debt collection works unlocking better outcomes for institutions and individuals alike. Think of us as rebuilding the collections starting from scratch with modern tools.

We're a fast-growing startup with ambitious goals and we're looking for builders who are hungry to make a real dent in a space with massive untapped potential.

Role Overview

As a Technical Account Manager at ClearGrid you'll be an essential partner to our enterprise clients: understanding their business goals streamlining onboarding and optimizing their experience with our intelligent data-centric solutions. You'll collaborate across engineering product and customer success leveraging your technical savvy and client relationship skills to drive adoption satisfaction and innovation.

Responsibilities

• Act as the primary day-to-day contact for enterprise clients expertly managing all technical and operational touchpoints.
• Lead client onboarding solution implementation and troubleshooting, facilitating smooth integration with ClearGrid\'s AI-driven platforms and APIs.
• Understand clients' technical requirements mapping them to ClearGrid's capabilities to ensure maximum value realization.
• Partner with engineering and product teams to resolve complex integration issues, relay feature requests and provide actionable client feedback.
• Develop comprehensive product and integration documentation tailored to internal and client-facing needs.
• Proactively monitor account health usage and performance, identifying opportunities for clients to adopt new solutions and features.
• Help shape customer success strategies, improving processes as our fast-growth startup evolves.
• Represent the clients' voice internally influencing the product roadmap and contributing to a culture of continuous improvement.
• Occasionally travel to client sites for launches, quarterly business reviews or technical workshops as needed.

Requirements

• 3 years in a technical account management, solutions engineering, or client success role, preferably at SaaS fintech or data-driven startups.
• Fluency in both English and Arabic, a must.
• Demonstrated technical proficiency: you\'re comfortable discussing APIs, data structures, solution architecture and troubleshooting with client tech teams.
• Exceptional communication and presentation skills; you can distill complex technical topics for diverse audiences and manage executive-level relationships.
• Proactive, empathetic, and highly organized — you anticipate client needs and act as a committed partner at every stage.
• Comfortable with cloud platforms, web APIs and modern analytics tools; experience with AI automation or data security is a plus.
• Strong project management and documentation abilities; you thrive in a high-velocity, high-growth environment.

Why Join ClearGrid

• Real ownership: You’ll play a central role in building products that redefine how collections work in the future
• Massive industry impact: This is one of those rare spaces where almost everything is still to be built.
• High-growth team: We're scaling fast and the systems tools and processes you help create will shape our foundation.